Five Diamond Certification

The Central Station Alarm Association (CSAA) has awarded MONI Alarm Response Center with prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.

The CSAA Five Diamond Program is a certification program signifying excellence through five key points:

  • Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM
  • Commitment to the highest levels of customer service
  • Commitment to ongoing job-related education and testing by having 100% of its operators certified using the CSAA online training series
  • Commitment to raising the industry standards through CSAA membership and participation in its activities
  • Commitment to reducing false dispatches

Six-time Winner of Frost & Sullivan Customer Value Leadership Award in Residential Security Services

MONI was chosen by Frost & Sullivan as the industry leader in customer value for 2016. It’s the sixth time MONI has been honored by the global research company (also in 2008, 2010, 2011, 2013 & 2014). Each year, F&S presents the award to a company that has demonstrated outstanding growth strategies and implementation. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

A+ Rating: Better Business Bureau

MONI is accredited with the Better Business Bureau, a trusted consumer resource that reviews and rates businesses based on customer service and ethical marketplace behavior.

Consumers’ Choice Award® 2012 through 2016

For the fifth consecutive year, MONI has received the Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.* Winners are determined through a comprehensive and objective survey of consumers conducted by Survey Sampling International®.

Police Dispatch Quality (PDQ) Award: Innovative Strategies to Reduce False Alarms

The Security Industry Alarm Coalition (SIAC) and False Alarm Reduction Association (FARA) recognized MONI in 2013 for efforts to reduce false alarm dispatches while providing an exceptional customer experience. Co-sponsored by Honeywell Security, Security Sales & Integration magazine and the Installation Quality (IQ) Certification Program, the award recognizes one security company each year that best demonstrates proactive false alarm reduction strategies while building positive partnerships with law enforcement and emergency personnel. read more

IQ Certification

MONI has achieved IQ (Installation Quality) Certification from the IQ Certification Program, which recognizes security providers who adhere to the highest standards of installation, monitoring and customer education. The IQ Certification Board comprises security, law enforcement, fire, state regulatory and insurance representatives who annually evaluate whether a certified company continues to meet the IQ Certification guidelines.