Support : 800.447.9239
This weekend, MONI partnered with Mission 500 and Title One Schools to present the second annual MONI 5K for Children. The event brought out more than 200 runners on a beautiful Saturday morning in Farmers Branch, including special guest and renowned marathon winner Bill Rodgers.
The race helped raise over $35,000 to help local children in need as well as Houston area children affected by Hurricane Harvey. The top three male and female runners overall were awarded with $1,000, $750 and $500 prizes.
MONI President and CEO, Jeff Gardner, summed up his feelings about the impact of the race: "The MONI 5K for Children captures what our organization is all about – bringing the community together to support each other, make an impact for families in need, and have a great time while doing so. We look forward to continuing our work with Mission 500, expanding our reach through this event for years to come.”
MONI is proud to announce that we have won our sixth consecutive Consumers’ Choice Award for excellence in business and customer service. The award is based on customer service reviews and recommendations among companies headquartered in the Dallas-Fort Worth area.
“We’re excited to be recognized as a winner of the Consumers’ Choice Award again this year,” said MONI Chief Operations Officer Bruce Mungiguerra. “The award is a testament of our customers’ trust and confidence in us as not only a security provider, but as a company that provides true value and works hard to keep their families safe.”
The CCA is dedicated to identifying and promoting businesses that exemplify superior customer service, integrity, and professionalism. Their goal is to recognize and nurture business excellence through customer service reviews and recommendations for the benefit of local enterprises and the customers they serve.
Mungiguerra also noted “We have an obligation to protect nearly 1 million customers 24 hours a day with best-in-class monitoring and excellent customer service. Our goal is to earn this award each year by continuing to earn their trust.”
For over 25 years the Consumers’ Choice Award has been considered a business seal of excellence. Companies are nominated by local consumers based on service, value, professionalism and integrity. Voting is conducted online, and votes are tabulated by an independent polling firm. In addition, a national regulatory law firm reviews the ethical standing of top-voted businesses before they are recognized as Consumers’ Choice Award recipients.
This award makes all of us at MONI very proud, and we are thankful to be recognized and valued by our customers. We thank you and look forward to serving you for years to come!
In today’s digital world, our lives seem to move faster every day, which often makes our main connection with others a “like” or online comment. Many of us barely seem to have time to be with our own families, which makes taking time to chat or get together with your neighbors nearly impossible at times.
That is why Becky Mattson of Lakeside, Montana created National Good Neighbor Day in the early 70’s. Becky wanted to inspire people to connect with each other and recognize that having and being a good neighbor can be a very important part of our lives.
Here are a few things we think Becky would have wanted all of us to do to create a more cohesive and positive community.
This is a simple way to feel a little closer to those around you. You can easily present the idea to a couple of neighbors and have them help spread the word. Getting everyone together will give the entire community a chance to connect and make new friends. This can really come in handy when it’s time to go out of town and you would like someone to keep an eye on your home and your pets while you’re away.
Getting everyone together – no matter if it’s for a bucket of chicken or a five course meal – will allow for stimulating conversation and a chance to better connect with people you see so often. The improved bond from this experience can prove valuable if you’re ever in need of some random tool like a tree trimmer or fi you need to borrow some sugar.
This is one of the best ways to show you care about someone, and they will surely be thankful for the freedom to take off for a weekend to relax. Extending an offer like this almost always results in the extension of a similar offer to allow extra freedom and ease in your life when you may need it most.
Simply offering to help trim the grass, rake some leaves, or shovel a driveway will help to improve your neighborhood image and comradery with the people you see all the time but rarely have a chance to interact with. Who knows they may even offer to pay you with a steak dinner!
We are all busy and caught up in our own hectic lives, but sometimes the simplest of smiles or waves can brighten someone’s day in ways we can’t imagine.
At MONI we work tirelessly to help keep you and your loved ones safe, but effective home security extends beyond your front door. Sometimes the best solution is to befriend those around you and have each other’s backs. That is why Good Neighbor Day was created and we hope these tips give you some ideas on how you can be a better neighbor.
Have some additional tips of your own? Comment below; we would love to hear them.
Join us at our 2017 MONI 5K on Saturday, October 14 at 8:00 am!
American running legend Bill Rodgers, four-time winner of both the Boston and NYC Marathons, will be making a special appearance at the event.
The male and female runners who place first will win $1000 in prize money, while the second place winners will take home $750, and the third place runners will win $500.
The registration fee will provide a school refill pack to a child attending Farmers Branch Elementary, AND a child attending a Houston Title One School that was severely impacted by Hurricane Harvey. Registrants are invited to assemble a kit at the race.
To register, visit www.moni5kforchildren.com.
We want to extend a special thank you to our Gold Sponsor, Anixter, for helping MONI Make a Difference!
MONI was featured in SDM’s 2017 State of the Market: Connected Home edition! MONI CEO Jeff Gardner and Vice President of Product Marketing Peter Tonti detail what MONI is doing to lead the industry in delivering faster response times and cutting-edge technology.”
Read the entire story from SDM here
Our thoughts are with everyone impacted by Hurricanes Harvey and Irma, and our duty to protect our customers remains our number one concern. MONI is actively working with first responders, including police, fire, and the U.S. Coast Guard to ensure our customers remain safe and secure.
If you are experiencing an outage or low battery issue, please click here for troubleshooting instructions.
If you are still experiencing system issues and need assistance, please call us at 800-447-9239 any time, any day.
We are committed to helping our customers through this crisis, and you have our full support during this difficult time.
Labor Day weekend is finally here and that means many of us will be venturing out for one final summer hoorah! Just be careful to remember a few important things to tighten up your home security before you go!
A smart home security system is the best way to protect your home. However these small steps can also help ensure your peace of mind while you enjoy your summer getaway.
MONI Customers Feel Safer, Because They Are
Nothing is more important than giving you the best customer experience. That’s why we were excited when J.D. Power ranked MONI as “Highest in Customer Satisfaction with Home Security Systems” for 2016. Here’s what we've done in the past year to make MONI even better for you.
By: Jay Autrey, Chief Customer Officer
At some point you’ve probably heard someone say, “Great employees make a company great” or, “A company’s best asset is its employees.” This is textbook leadership speak, but how often do those saying these phrases really believe them?
At MONI, we believe it 100%. In fact, this guiding principle is the undisputed truth for those of us fortunate to work along-side the best customer service team members in the industry. Because of the 1100+ employees fully standing MONI’s Customer Intimacy brand pillar, the last six months have brought us some very big wins. These include being ranked “Highest in Customer Satisfaction with Home Security Systems” by J.D Power and being named Connected Home Security Company of the Year by the IoT Breakthrough Awards. We’ve introduced innovated services like ASAPer and introduced a whole new level of transparency in the industry with MONI’s Customer Bill of Rights. All of these are only possible because we have talented, dedicated team members who truly believe that the Customer is at the center of everything we do.
I’m excited that we can now add an A+ rating from the Better Business Bureau (BBB) to that list of wins, made possible by an exceptional team of customer-focused employees. The BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. Receiving the company’s highest rating confirms that MONI and its dedicated team members have made customer service and transparency a top priority in the home security industry. Our employees come to work day in and day out with the goal of responding to our customers immediately and providing the best customer experience they can – no exceptions.
Our employees feel empowered and accountable when it comes to resolving the customer’s issue the first time and with full transparency. They want to make sure that a customer knows what to expect when they call MONI and what to expect when they hang up. Our security advisors want the customers to know that MONI will follow up 100% on our commitment to provide the best experience we can for as long as we’re fortunate enough to have them as a customer. The difference between MONI and other service providers is that our employees take this commitment personally, and they understand the importance of home security in protecting people’s lives and securing their property.
These top rankings from companies such as the BBB and J.D Power don’t happen by chance. They happen as a result of our dedicated team members. Besides providing an outstanding service experience during each interaction, MONI’s employees work endlessly behind the scenes to identify and improve processes that will better open the lines of communication with our customers. Because our team members are personally invested in each customer, they want to make sure MONI never stops working on ways to be better today than we were yesterday, and better tomorrow than we were today.
MONI routinely makes improvements in our customer experience approach based on the valued feedback from its employees. The customer is the one common thread that can connect employees with different backgrounds so that they can work collectively towards making sure each interaction with a customer is consistent and transparent. Our employees are truly what helps set MONI apart from the rest of the industry, and I am excited to see what more they can do.
Author: Jeff Gardner
Life seems to be a series of important events that happen in mere seconds. Getting your diploma. Getting down on one knee. Getting to see your child’s first steps. For me, it was meeting my first son, Blake, on the day he was born. It was a moment that has stayed with me through time, and one that I’ll never forget it.
When it comes to the biggest things in life, MONI knows that moments matter. This comes from our deeply rooted expertise in the home security space. For the past two decades, we have created a brand on the foundation that when it comes to home and personal safety, moments matter.
That’s why we recently launched our new interactive messaging hub ASAPer, which is a tool designed to alert both customers and emergency contacts “as soon as possible” when an alarm is triggered. With ASAPer, what used to happen in minutes now takes seconds – alarm trigger alerts are sent to family and friends ASAP, allowing for the best possible outcome. When it comes to ASAPer, moments matter. When it comes to life, moments matters.
Join us here and on our social channels as we celebrate “The Moments That Matter” and feel free to share your own. Was there an event in your life that happened in the blink of an eye but had a significant impact on you and those around you? Maybe you met your hero in person or recently dropped cans in the bin for a holiday food drive. We want to hear about it because we believe that every moment matters. Stay tuned!
I recently stated on TWICE.com that the time has come for a customer-focused renaissance in the home security market. That’s why we have been a driving force behind transforming the customer experience in our industry. Direct, transparent and responsive communication is very important in home security because we are protecting the things our customers hold most dear. We want to ensure that every moment a customer spends with our company is time well spent so that they can get back to the moments that matter with their loved ones.
I am pleased to share that by putting our customers’ needs first, our company has earned an A+ rating from the Better Business Bureau (BBB), ranking us among the top companies for ethical business practices, industry compliance and transparency. This is exciting news for MONI, as we roll out new products and internal procedures focused on improving the customer experience and providing our dealers with all of the tools they need to succeed.
For instance, you may have seen our recently released Customer Bill of Rights, which is intended to foster complete transparency and open communication with our customers, aiming to change the way security companies interact with their customers as a whole. In addition, we implemented a new customer communications plan and customer call center initiatives that make MONI easier to talk to, quicker to respond, and simpler for our customers. And just last year, we were recognized by JD Power as "Highest in Customer Satisfaction with Home Security Systems.”
These are just a few of the ways MONI is working to elevate customer communications and the overall customer experience, and being A+ rated by the BBB reinforces the positive impact of these efforts. It is a testament to the commitment of our employees and network of Authorized Dealers, who set the bar for industry standards.
BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources. I am proud that MONI is held in high regards by this reputable organization, and I look forward to continuing our work in changing the way that consumers interact with their home security providers.
For more information on the BBB and its ratings criteria, visit BBB.org.
To learn more about MONI Smart Security, visit mymoni.com.
By Jeff Gardner
We all know the term ASAP means “as soon as possible.” However, “soon” can mean different things to different people. What do you think of when you hear ASAP? Do you feel a sense of urgency? Does your heart start beating a little faster? Does your mind start racing to figure out how to respond quickly? Do you take action faster than you might usually act?
As humans we are wired to react, thanks to our fight-or-flight instincts, to help as quickly as we can. But “soon” can be defined very differently by different people. For you it may mean right now, immediately, while for someone else it might mean later today or even later this week. We all share the same fight-or-flight instincts but not always the same sense of urgency.
MONI knows that moments matter. When you are notified that your alarm is going off, you immediately react. Your adrenaline starts pumping and questions race through your mind. What happened? Who is responding? What’s next? The MONI team understands and we are here to help.
We’ve just launched our new interactive messaging hub ASAPer, which is a tool designed to alert both customers and emergency contacts “as soon as possible” when an alarm is triggered. An alert is sent to all account contacts on their mobile devices, inviting them to join a live chat to collaboratively coordinate the response. All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled, quickly and directly. At the same time you are chatting to determine a response, MONI’s emergency response center addresses the alarm event and alerts first responders if necessary. With ASAPer, we are responding in seconds—because we know that moments matter. Seconds can make a big difference.
We are constantly working to deliver solutions to enhance your safety and ease your worry. ASAPer is one more way we can communicate with you to not only keep you and what’s important to you safe, but also bring you peace of mind. Learn more about how ASAPer can help you in an alarm event at mymoni.com/asaper. MONI is with you, in every moment.
Here at MONI, we value our customers. We value your commitment, your time and your opinions. Over the past few years we’ve listened to your feedback and have worked tirelessly to make your moments, especially ones with MONI, positive and worthwhile.
We have also heard that not all of your moments have been positive ones when it comes to cutting through the red tape of home security industry contracts or service agreements. You’ve told us that other companies in the industry are giving you features, but aren’t providing you with service. We at MONI think it’s time to change this. We want to start a new trend in home security. We believe that our industry should focus more on the people we are protecting. After all, this isn’t “house security”- it’s home security, and what makes a house a home are the people living in it.
We’re taking the first step in starting a new conversation between home security companies and you, the home owners. Today, we are unveiling a new “Customer Bill of Rights” that clearly outlines our commitment to you as homeowners and as our valued customers.
We value transparency and know that our customers do, too. We believe in being direct and believe that the full home security industry should do the same.
So, directly speaking:
We know that you have put your trust in us and we want to ensure that our commitment to you is clear. We don’t believe that our industry should hide behind fine print. The rights that we have outlined go beyond MONI and they should extend to customers of the home security industry, no matter the company.
We hope that our Customer Bill of Rights can start a new trend in home security. If you have any questions about our Customer Bill of Rights check out the full list at mymoni.com/billofrights or email us at firstname.lastname@example.org. It’s your right to get a response within 24 hours.
- Jeff Gardner, CEO of MONI Smart Security
By Jeff Gardner
After the busy holiday season, January brings an opportunity to reflect. It’s a New Year and a new opportunity to say “thank you.” This is the perfect time to think about who is important to us and what’s coming up in 2017.
January has already presented us with “Thank Your Customers” week, an annual initiative that provides an opportunity to recognize some people who are very important to us. Customers are, understandably, extremely important to MONI. We have been putting our customers first for more than 20 years and thank our customers for helping fuel our success. We believe, though, that saying thank you shouldn’t be limited to one week. It’s something we should be saying again and again.
“Thank you” is a simple yet powerful phrase. It means something when you thank someone. It means you respect them and you are expressing your appreciation for them and their actions. You can thank people anytime, but it is most impactful in the moment. And MONI knows moments matter.
So, in this moment, we want to say “thank you.” To our customers, for whom we work tirelessly, every day, to protect and provide peace of mind. To our partners, who help support our customers and drive us to continually improve. To our employees, without whom MONI would not be the responsive and successful organization it is today.
Last year brought some big changes to MONI, and in 2017 we will be following through on our commitments to provide you with comprehensive security, faster response and greater customer intimacy. Every interaction, every day, is important to us. We will continue to put our customers first and exceed expectations.
So to our customers, partners, employees — and our families, who support our work every day — we say “thank you.” Thank you for choosing to work with us. Thank you for trusting us with your security needs. Thank you for helping us be better. We look forward to more opportunities and ways to thank you in the coming year. Thank you!
As part of our rebranding as MONI, we introduced a set of core values that guide what we do every day. One value in particular keeps bubbling to the surface: Every Moment Matters.
We know that a single moment can make all the difference, and that’s why we relate that value to everyone who trusts us with their home security. We understand that they’re more than just “customers.” They’re real people who depend on us to help make their lives more secure.
But we also have a responsibility that hits closer to home. This year, MONI team members and authorized dealers joined forces to help a food bank that’s based near our headquarters in the Dallas suburb of Farmers Branch. Working together, we gathered nearly 30,000 food items for the MetroCrest Services food bank to help local families in need. Through a spirited (but friendly) internal competition, MONI team members pushed each other to do just a little more to help the cause.
MONI sponsors or participates in charitable events through the year, whether it’s staging the MONI 5K fun run to benefit the humanitarian group Mission 500; providing free security equipment and monitoring services to Agape Resource and Assistance Center, a local group that helps single women and their children to escape homelessness, crisis or poverty; and other worthwhile local endeavors.
Because of the holiday season, though, the food drive resonated very deeply with our team members. One of our Customer Loyalty Specialists, Olivia Humphrey-Shead , summed it up nicely. “We’re in the business of saving lives,” she said. “This is just another way to save a life.”
This isn’t about patting ourselves on the back. We’re just fulfilling our role as a responsible presence in the community, with resources and dedication that have a positive impact.
But the holidays are a timely reminder that Every Moment Matters, and all it takes is a moment for you to make a difference.
Charitable organizations are working hard to help their communities, and little things can mean a lot. Virtually every grocery store is collecting food, so while you’re shopping, grab some extra items and pass them along. At the department store, take a moment to pick up a toy or a warm coat and donate it to a local drive. The opportunities are there, and they add up.
So here’s MONI’s holiday wish: Please make a moment matter and help someone in need this season.
Do a Google search for "hottest holiday gifts," and you'll inevitably run into the Amazon Echo. It has been a huge seller all year, and sales are expected to ramp up between now and the end of the giving season.
On the surface, it's a nifty hands-free speaker. But with Alexa, its voice-controlled assistant, it'll deliver information, news, sports scores, weather and more, as well as playing music. All you have to do is ask.
Homeowners are discovering that Echo is also a major first step toward home automation. Alexa can provide voice control for compatible smart-home products to let you control not just your home security system, but also thermostat, locks, lights, and even video cameras.
It normally costs $180, but MONI is offering a free Echo with any interactive system purchased by Jan. 13, 2017. You can find out more here.
Echo does a lot on its own, but MONI's mobile app extends Alexa's smart-home capability to home security and smart-home technology through compatible equipment.
Whether you get a free Echo as part of a MONI interactive system or already have one sitting in your living room, here are some ideas that will help Alexa make your life a little easier in 2017.
Lights are possibly the easiest way to get started on the path to a smart home with Echo. Alexa comes with the ability to control bulbs from Philips, TP-Link, Lutron and Insteon, among other companies.
Lights are probably the least expensive and easiest smart-home devices to set up, and they're incredibly useful. They're a perfect gift for anyone who has gone to bed upstairs only to forget that the kitchen light is still on downstairs.
Echo also is compatible with plugs and switches from WeMo, TP-Link, Insteon and other brands. It's a great way to control lamps, space heaters, fans and other small appliances. Some plugs require an external hub, while some are controlled directly through Echo, so check before you buy.
Smart plugs are also affordable, with some devices starting at $30 during holiday sales. They might not be at the top of an Echo owner's holiday wish list, but it'll be fun to explore the possibilities.
The smart thermostat domain used to be controlled by Nest, with its learning capabilities and sleek design. The playing field has gotten considerably wider, with offerings from Honeywell, Ecobee, Sensi and other manufacturers that can all be controlled through Echo. Prices during the holidays start at around $100 and range upwards of $250.
While that seems expensive, consider the potential for energy savings. The U.S. Department of Energy estimates savings of between 5% to 15% a year with efficient heating and cooling.
Alexa is starting to make her way out of the house and on to the highway. She'll soon be able to interact with Ford's SYNC and Hyundai's Blue Link car apps, starting the car, adjusting the temperature or checking the fuel level from the comfort of the living room. Ford says its functionality will work both ways: Drivers will be able to control smart home devices from the car.
There are a number of reasons why Echo has been a hot-selling item, not just during the holidays but the rest of the year as well. More "skills" are being added all the time, and MONI is keeping up with the pace by increasing smart-home interaction between Echo and our mobile app.
When we introduced our new MONI brand in September, it was more than just a name change. We also committed to our three “brand pillars” of customer intimacy, faster response and comprehensive security.
Comprehensive security is our promise to offer the products and services you need, whether it’s standard home security or high-end home automation. That’s why we’re so excited about our new partnership with August Home, a leading provider of smart locks and other devices for today’s smart home.
The August Smart Lock and August Connect Wi-Fi bridge let MONI customers securely manage their front door from anywhere with a smartphone app for Android or iOS. It’s more than just being able to lock or unlock your door remotely:
Here’s a practical look at comprehensive security: The doorbell rings when you’re not home. Your smartphone connects to a video doorbell that lets you see and talk to whoever’s at the door. Use your phone to unlock the door and disarm your home security system. Once they’re in, track their activity with a live feed from home video surveillance cameras. Lock the door behind them once they’re gone, and re-arm your system.
It’s that simple. Comprehensive smart-home security starts with protection, but goes so much deeper with devices that work together to make your life easier.
The only thing you should have to be concerned about when you're traveling for the holidays is making it safely to your destination. You shouldn't have to worry about whether your home is protected while you're gone. A home security system is a great start, but MONI Smart Security recommends some steps you can take to help make sure that everything's OK when you return.
It’s fun to let everyone know on social media that you’ll be traveling. But posting status updates or photos can be a signal to potential burglars that they’ll have a successful trip through your home if they stop by. Save it for when you get home.
Encourage your neighbors to keep an eye out for anything unusual. Tell them who might be coming by to feed the pets or water the plants. But also let them know that nobody has your permission to climb through a window.
You’ve always known that your smartphone is versatile, but it will do more than just arm or disarm your home alarm system. When someone needs access to the house, use smart-home technology to unlock the door, and then lock it again when they’re gone.
Don’t give out spare keys. Instead, provide access codes and alerts that are specific to an individual, such as a pet caregiver or a housekeeper. That way, you can track their arrival and departure, making sure that everybody’s following the routine.
In a 2013 survey of more than 400 incarcerated burglars by the University of North Carolina at Charlotte, nearly 55 percent said that if a house appears to be occupied – such as when lights were on inside – they would likely reconsider it as a potential target. That’s because burglars hate it when someone’s home.
Old-school timers are the traditional way to control lights, but they typically require a pre-set schedule. It’s easier to manage lights remotely with your smartphone from almost anywhere, turning them off and on whenever you want. You can keep burglars off-balance, and it comes in handy even when you’re not on the road.
Video may be the most useful tool of all for reassuring you that everything’s OK. There’s nothing like being able to check out your home in real-time with home video surveillance cameras. With cameras placed at strategic locations inside and outside the house, you can easily use the MONI mobile app to make your smartphone a window into your home.
It’s not just a great way to deter – and possibly identify – burglars. Sometimes it’s just nice to make sure the cats haven’t clawed up the couch.
Video, locks, lights and other smart-home devices are a valuable addition to any home security system. They’ll help keep you secure at home, and also let you enjoy a worry-free holiday if you’re out of town.
JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
© 2016 MONI. All rights reserved. | 1990 Wittington Place, Dallas, TX 75234
MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†