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As part of our rebranding as MONI, we introduced a set of core values that guide what we do every day. One value in particular keeps bubbling to the surface: Every Moment Matters.
We know that a single moment can make all the difference, and that’s why we relate that value to everyone who trusts us with their home security. We understand that they’re more than just “customers.” They’re real people who depend on us to help make their lives more secure.
But we also have a responsibility that hits closer to home. This year, MONI team members and authorized dealers joined forces to help a food bank that’s based near our headquarters in the Dallas suburb of Farmers Branch. Working together, we gathered nearly 30,000 food items for the MetroCrest Services food bank to help local families in need. Through a spirited (but friendly) internal competition, MONI team members pushed each other to do just a little more to help the cause.
MONI sponsors or participates in charitable events through the year, whether it’s staging the MONI 5K fun run to benefit the humanitarian group Mission 500; providing free security equipment and monitoring services to Agape Resource and Assistance Center, a local group that helps single women and their children to escape homelessness, crisis or poverty; and other worthwhile local endeavors.
Because of the holiday season, though, the food drive resonated very deeply with our team members. One of our Customer Loyalty Specialists, Olivia Humphrey-Shead , summed it up nicely. “We’re in the business of saving lives,” she said. “This is just another way to save a life.”
This isn’t about patting ourselves on the back. We’re just fulfilling our role as a responsible presence in the community, with resources and dedication that have a positive impact.
But the holidays are a timely reminder that Every Moment Matters, and all it takes is a moment for you to make a difference.
Charitable organizations are working hard to help their communities, and little things can mean a lot. Virtually every grocery store is collecting food, so while you’re shopping, grab some extra items and pass them along. At the department store, take a moment to pick up a toy or a warm coat and donate it to a local drive. The opportunities are there, and they add up.
So here’s MONI’s holiday wish: Please make a moment matter and help someone in need this season.
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†