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By Jeff Gardner
After the busy holiday season, January brings an opportunity to reflect. It’s a New Year and a new opportunity to say “thank you.” This is the perfect time to think about who is important to us and what’s coming up in 2017.
January has already presented us with “Thank Your Customers” week, an annual initiative that provides an opportunity to recognize some people who are very important to us. Customers are, understandably, extremely important to MONI. We have been putting our customers first for more than 20 years and thank our customers for helping fuel our success. We believe, though, that saying thank you shouldn’t be limited to one week. It’s something we should be saying again and again.
“Thank you” is a simple yet powerful phrase. It means something when you thank someone. It means you respect them and you are expressing your appreciation for them and their actions. You can thank people anytime, but it is most impactful in the moment. And MONI knows moments matter.
So, in this moment, we want to say “thank you.” To our customers, for whom we work tirelessly, every day, to protect and provide peace of mind. To our partners, who help support our customers and drive us to continually improve. To our employees, without whom MONI would not be the responsive and successful organization it is today.
Last year brought some big changes to MONI, and in 2017 we will be following through on our commitments to provide you with comprehensive security, faster response and greater customer intimacy. Every interaction, every day, is important to us. We will continue to put our customers first and exceed expectations.
So to our customers, partners, employees — and our families, who support our work every day — we say “thank you.” Thank you for choosing to work with us. Thank you for trusting us with your security needs. Thank you for helping us be better. We look forward to more opportunities and ways to thank you in the coming year. Thank you!
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†