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A Customer Bill of Rights: Because YOU Make A House A Home

by Moni Blogger | Jan 24, 2017

Here at MONI, we value our customers. We value your commitment, your time and your opinions. Over the past few years we’ve listened to your feedback and have worked tirelessly to make your moments, especially ones with MONI, positive and worthwhile.

We have also heard that not all of your moments have been positive ones when it comes to cutting through the red tape of home security industry contracts or service agreements. You’ve told us that other companies in the industry are giving you features, but aren’t providing you with service. We at MONI think it’s time to change this. We want to start a new trend in home security. We believe that our industry should focus more on the people we are protecting. After all, this isn’t “house security”- it’s home security, and what makes a house a home are the people living in it.

We’re taking the first step in starting a new conversation between home security companies and you, the home owners. Today, we are unveiling a new “Customer Bill of Rights” that clearly outlines our commitment to you as homeowners and as our valued customers.   

We value transparency and know that our customers do, too. We believe in being direct and believe that the full home security industry should do the same.

So, directly speaking:

  • You have the right to value every second.
  • You have the right to local service.
  • You have the right to move freely anywhere in the USA.
  • You have the right to change your mind.
  • You have the right to be heard. We want your feedback.
  • You have the right to have all issues addressed within one business day.
  • You have the right to understand your contract.
  • Most importantly, we know that you have the right to choose.

We know that you have put your trust in us and we want to ensure that our commitment to you is clear. We don’t believe that our industry should hide behind fine print. The rights that we have outlined go beyond MONI and they should extend to customers of the home security industry, no matter the company.

We hope that our Customer Bill of Rights can start a new trend in home security. If you have any questions about our Customer Bill of Rights check out the full list at mymoni.com/billofrights or email us at customercare@mymoni.com. It’s your right to get a response within 24 hours.

- Jeff Gardner, CEO of MONI Smart Security

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