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By Jeff Gardner
We all know the term ASAP means “as soon as possible.” However, “soon” can mean different things to different people. What do you think of when you hear ASAP? Do you feel a sense of urgency? Does your heart start beating a little faster? Does your mind start racing to figure out how to respond quickly? Do you take action faster than you might usually act?
As humans we are wired to react, thanks to our fight-or-flight instincts, to help as quickly as we can. But “soon” can be defined very differently by different people. For you it may mean right now, immediately, while for someone else it might mean later today or even later this week. We all share the same fight-or-flight instincts but not always the same sense of urgency.
MONI knows that moments matter. When you are notified that your alarm is going off, you immediately react. Your adrenaline starts pumping and questions race through your mind. What happened? Who is responding? What’s next? The MONI team understands and we are here to help.
We’ve just launched our new interactive messaging hub ASAPer, which is a tool designed to alert both customers and emergency contacts “as soon as possible” when an alarm is triggered. An alert is sent to all account contacts on their mobile devices, inviting them to join a live chat to collaboratively coordinate the response. All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled, quickly and directly. At the same time you are chatting to determine a response, MONI’s emergency response center addresses the alarm event and alerts first responders if necessary. With ASAPer, we are responding in seconds—because we know that moments matter. Seconds can make a big difference.
We are constantly working to deliver solutions to enhance your safety and ease your worry. ASAPer is one more way we can communicate with you to not only keep you and what’s important to you safe, but also bring you peace of mind. Learn more about how ASAPer can help you in an alarm event at mymoni.com/asaper. MONI is with you, in every moment.
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†