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I recently stated on TWICE.com that the time has come for a customer-focused renaissance in the home security market. That’s why we have been a driving force behind transforming the customer experience in our industry. Direct, transparent and responsive communication is very important in home security because we are protecting the things our customers hold most dear. We want to ensure that every moment a customer spends with our company is time well spent so that they can get back to the moments that matter with their loved ones.
I am pleased to share that by putting our customers’ needs first, our company has earned an A+ rating from the Better Business Bureau (BBB), ranking us among the top companies for ethical business practices, industry compliance and transparency. This is exciting news for MONI, as we roll out new products and internal procedures focused on improving the customer experience and providing our dealers with all of the tools they need to succeed.
For instance, you may have seen our recently released Customer Bill of Rights, which is intended to foster complete transparency and open communication with our customers, aiming to change the way security companies interact with their customers as a whole. In addition, we implemented a new customer communications plan and customer call center initiatives that make MONI easier to talk to, quicker to respond, and simpler for our customers. And just last year, we were recognized by JD Power as "Highest in Customer Satisfaction with Home Security Systems.”
These are just a few of the ways MONI is working to elevate customer communications and the overall customer experience, and being A+ rated by the BBB reinforces the positive impact of these efforts. It is a testament to the commitment of our employees and network of Authorized Dealers, who set the bar for industry standards.
BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources. I am proud that MONI is held in high regards by this reputable organization, and I look forward to continuing our work in changing the way that consumers interact with their home security providers.
For more information on the BBB and its ratings criteria, visit BBB.org.
To learn more about MONI Smart Security, visit mymoni.com.
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†