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Based on its recent analysis of the home security services market, Frost & Sullivan recognizes MONI Smart Security with the 2016 North American Frost & Sullivan Company of the Year Award. MONI leverages its keen understanding of the changing dynamics of the home security market as well as its own organic growth to develop a full range of home security and automation solutions. The company’s systems serve more than a million customers, with many of them moving beyond a reactive alarm system to active security surveillance and smart home automation for superior protection.
MONI aligns its solutions with relevant Mega Trends such as the Internet of Things (IoT) and Connected Home, and extends this advantage by adding automation systems to its core security services. As residential customers account for almost 95% of the company’s customer base, its easy-to-integrate solutions are simple to use and built in a trusted security ecosystem.
“MONI responds to alarm events up to 10x faster than the industry average and delivers complete protection against residential security breaches through its carefully curated suite of integrated IoT products,” said Frost & Sullivan Research Analyst Danielle VanZandt. “Overall, it presents flexible, comprehensive security technology options for all customers, allowing them to choose from a large range of basic home security and monitoring tools to full home automation and integrated security solutions.”
MONI utilizes Big Data analytics collected from its customer base to determine the top services, product lines, and technology add-ons that will meet customer demand. This data also helps it understand the customer demographics to predict future needs or market shifts. While most competitors only achieve 3% to 5% annual growth, MONI’s compound annual growth rate of 12.4% from 2015 to 2021 is a testament to the success of its home monitoring solutions.
“We’re thrilled to be chosen as Frost & Sullivan’s 2016 North American Home Security Services Company of the Year,” said Jeff Gardner, MONI’s president and CEO, “The smart home technology industry has made tremendous strides, and this award is yet another validation of MONI’s role in delivering leading connected home solutions where people need it most.”
MONI’s extensive network of distributors and contracted security technicians adhere to MONI’s strict guidelines for customer satisfaction and quality control during the installation process. Significantly, MONI does not use existing security systems; instead, it installs all new hardware, software, and any service needed for new solutions, giving customers enhanced system value.
“MONI has broken away from its image as a mere security technology vendor to emerge as a trusted partner to home security service customers,” noted VanZandt. “Its ongoing collaborations with a variety of advocacy organizations, such as AARP, and preferred security partnership agreements offer it many avenues to extend its domination of the market.”
Each year, Frost & Sullivan presents this award to companies demonstrating excellence in terms of growth strategy and implementation. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
MONI, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) understands that when it comes to home and personal safety, moments matter. The company today announced that a new interactive messaging hub will be released to its one million residential customers in early 2017. This patented technology is named ASAPer for its ability to alert both MONI customers and their emergency contacts “as soon as possible” when an alarm is triggered. ASAPer is unique to the industry in that it advances alarm event communications and provides MONI Smart Security customers with a collaborative, interactive messaging hub that allows users to quickly connect through text or email to manage the moment of an alarm event for the quickest resolution possible.
“We look back at many events in our lives that transpired over only a few seconds but had a lasting impact,” said Jeff Gardner, president and CEO of MONI Smart Security. “MONI understands that an alarm event can be one of those moments, and every second counts. With ASAPer, we’re not only providing an alert, we’re providing emotional security to our customers, involving them in the alarm response and assuring them of next steps. This collaborative, mobilized approach to communication is unmatched by any other monitored home security solution in the industry. ASAPer allows us to truly be in the moment with our customers.”
ASAPer has been tested and refined by customers of MONI’s subsidiary company, LiveWatch. Customers and their enabled emergency contacts are notified “as soon as possible” of alarm trigger events via text on their mobile devices. Once the initial notification is sent, emergency contacts are able to join a live chat with one click so that everyone involved can collaboratively coordinate on response. All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled, quickly and directly. Concurrently, MONI’s emergency response center addresses the alarm event as usual and alerts the first responders if necessary. By being in the moment, ASAPer helps to reduce false alarms, mitigates the risk of unnecessary emergency dispatches and ensures that first responders are only called to true emergency situations.
MONI’s focus on customer communications and the addition of ASAPer reinforces why MONI was recently ranked “highest in overall customer satisfaction among home security companies” by J.D. Power. MONI has been the “secret sauce” behind more than 600 independent alarm companies’ successes for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts in the U.S. MONI continues to be supported by a network of independent dealers across the U.S., Canada and Puerto Rico.
To learn more about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.
January 24, 2017 (DALLAS) — MONI Smart Security, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) is striving to make customer service and open communication with consumers the home security industry’s top priority. The company today announced a new Customer Bill of Rights to provide unmatched transparency in its communications commitment to customers, including consumer feedback mechanisms, contract policies and response times.
“We believe that consumers deserve greater transparency from the home security industry,” said Jeff Gardner, president and CEO of MONI. “For years, customer service in home security was defined by difficult to read contracts and aggressive sales tactics. When I took the helm at MONI 18 months ago, I challenged our company to lead a change in the way that consumers interact with their home security providers. After all, what makes a house a home are the people living within it. Our industry must be more focused on the people we serve.”
The MONI Customer Bill of Rights is designed to tell customers what to expect in their relationship with MONI. MONI makes the moments spent with MONI products, services and support teams positive ones, allowing customers to spend more time with the people and things that they care about the most. No other home security company has worked to simplify access to customer service policies in this manner.
“Contracts work both ways,” continued MONI’s Chief Customer Officer Jay Autrey. “We think that it is important for our customers to know exactly what to expect from us in every interaction. Our customers’ safety is critical to us, but so is their satisfaction. We believe that every home security provider should be as committed to customer service as they are to the delivery of cutting edge home security solutions.”
The full MONI Customer Bill of Rights can be found at: mymoni.com/BillOfRights. It details what to expect in the relationship between home security customer and provider, including:
MONI’s focus on customer communication is why the company was recently ranked "Highest in Customer Satisfaction with Home Security Systems" by J.D. Power*. For more information about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.
* MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com
December 15, 2016 (DALLAS) — MONI Smart Security, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), today announced it has been named “Connected Home Security Company of the Year” by IoT Breakthrough, an independent organization dedicated to helping the best Internet-of-Things (IoT) products and companies stand out in the industry. To see how MONI’s broad product and technology suite can simplify smart security for you, click here.
“MONI is dedicated to curating a product suite with the most advanced smart home technology available, and integrating it seamlessly and efficiently into our customers’ lives,” said Jeff Gardner, MONI’s president and CEO. “This award is yet another validation of our efforts, and we are looking forward to helping catapult our industry into the future.”
With over 2,000 nominations this year, the IoT Breakthrough Awards in an international program dedicated to recognizing the best IoT products and companies stand out in the industry. IoT Breakthrough Award nominations were judged by an independent panel of experts representing a cross section of the industry, including journalists, analysts and technology executives. Winning products and companies were selected based on a variety of criteria, including most creative and technologically advanced products and services, with the ultimate goal of recognizing “Break Through” connected technologies and companies.
MONI Smart Security remains at the forefront of the smart home and residential security industries, setting the standard for technology and integration. It is aligned with top partners throughout the industry and is committed to enhancing customers’ lifestyles with safety and security at any time, in any place, using the company’s custom app. With its recent rebrand in October 2016, MONI has reaffirmed its intense focus on being the fastest, most comprehensive and customer-minded brand in the security industry.
“We are excited to recognize companies such as MONI Smart Security who excel among their peers and truly showcase the best in IoT technology,” said James Johnson, managing director at IoT Breakthrough. “The Connected Home Security award category featured nominations from the top security vendors in the industry, and we acknowledge and congratulate MONI for breaking through to achieve this recognition and continue their leadership role within the connected home security space.”
MONI, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) today announced it won a Gold MarCom Award for outstanding achievement by creative professionals for its recent rebranding. MONI is the new name of Monitronics International. The September rebranding included a new name, logo, tagline, website and collateral materials, including national marketing, sales and customer service materials to support MONI’s network of independent dealers.
“Rebranding a company with more than 20 years of history is no small feat—it requires a coordinated team effort,” said Jeff Gardner, president and CEO of MONI. “Our internal team worked closely with creative consultants to dig deep and study the Monitronics brand, along with our business strategy, to determine the best path forward. The MONI name honors our history and signals the start of a new era of smart home security that will continue our pledge to make our customers feel safer and more secure.”
The rebrand included the development of three brand pillars that are the basis of everything MONI does: Customer Intimacy, Comprehensive Security and Faster Response Times. MONI has launched several initiatives to drive improvement and increase efficiency is all of these areas and those efforts have proven successful. MONI was recently ranked “Highest in Customer Satisfaction with Home Security Systems” by J.D. Power.
MONI has been the “secret sauce” behind more than 600 independent alarm companies’ successes for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts in the U.S. MONI is now reaching consumers directly, as well as through its network of independent dealers across the U.S., Canada and Puerto Rico.
MarCom is one of the oldest, largest and most prestigious creative competitions in the world, with 6,000 entries each year in recent years. MarCom Awards recognize outstanding achievement by creative professionals involved in the concept, direction, design and production of marketing and communication materials and programs. The competition has grown to perhaps the largest of its kind in the world. A look at the winners shows a range in size from individual communicators to media conglomerates and Fortune 500 companies. Entries are graded individually based on a set of standards and not compared directly to other submissions. MarCom is sponsored and judged by the Association of Marketing and Communication Professionals (AMCP), a 22-year-old international organization consisting of several thousand creative professionals. A full list of winners can be found on the MarCom Awards website at www.marcomawards.com.
To learn more about MONI and the full suite of personalized security solutions available, visit mymoni.com.
October 19, 2016 (DALLAS) — MONI, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) today announced it has been ranked highest in overall customer satisfaction among home security companies by J.D. Power, one of the world’s most well-known and trusted providers of Voice of the Customer insights. The inaugural Home Security Satisfaction Report℠ found that MONI ranked highly on system reliability, system installation and setup, ease of using the system, clarity of the owner’s manual, effectiveness in securing the home and speed of monitoring response. MONI achieved an “Among the Best” Power Circle Rating, the highest possible position.
“Customer support and satisfaction have been a primary focus throughout MONI’s 20-year history in smart home security and we strive for continual improvement based on customer feedback,” said Jeff Gardner, president and CEO of MONI. “The J.D. Power ranking is an acknowledgement of MONI’s efforts to satisfy every customer in every interaction, and we will continue to provide personalized security solutions and support to each of our valued customers in all that we do.”
With their recent rebrand to MONI from Monitronics International, the company announced three brand pillars on which everything they do will stand: Customer Intimacy, Comprehensive Security and Faster Response Times. MONI has launched several initiatives to drive improvement and increased efficiency in all of these areas, and their efforts have proven successful.
MONI has been the “secret sauce” behind more than 600 independent alarm companies’ success for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts throughout the U.S., Canada and Puerto Rico. MONI is enabling the new era of smart home security with customer-centric, personalized solutions designed to meet the needs of each individual security situation. By providing leading smart home products and tailored solutions so customers can customize their entire experience, along with fast response times to alarm events, MONI delivers true peace of mind.
J.D. Power’s 2016 Home Security Satisfaction Report℠ measured overall satisfaction with home security brands among 2,282 customers who purchased a home security system within the past 12 months. Satisfaction was examined across 12 factors: price paid for products/services received; reliability of the system; helpfulness of online support documents; variety of payment options; effectiveness of securing the home; ability to control from various devices (e.g., smartphone, tablet, PC, laptop); speed of monitoring response; system installation and setup; clarity of owner’s manual; contact with customer service; ease of using the system; and variety of features. To learn more about the Home Security Satisfaction Report, visit http://www.jdpower.com/press-releases/jd-power-2016-home-security-satisfaction-report.
To learn more about MONI and the full suite of personalized security solutions available, visit mymoni.com.
MONI, the new Monitronics, is a subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), and is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area, MONI secures more than one million residential customers and commercial client accounts with monitored home and business security system services. In 2016, MONI was ranked number one by J.D. Power in its Home Security Satisfaction Report. The company is supported by the nation’s largest network of independent Authorized Dealers, providing products and support to customers in the U.S., Canada and Puerto Rico.
October 4, 2016 (DALLAS) — MONI, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), today announced they were selected as a winner of the 2016 Consumers’ Choice Awards (CCA). This is the company’s fifth consecutive year winning this award for excellence in business and customer service. The award is based on customer service reviews and recommendations among alarm system companies headquartered in the Dallas-Fort Worth area.
“We’re excited to be recognized as a winner of the Consumers’ Choice Award again this year,” said MONI Senior Vice President of Operations Bruce Mungiguerra. “The award is a testament of our customers’ trust and confidence in us as not only a security provider, but as a company that provides true value and works hard to keep their families safe.”
The CCA is dedicated to identifying and promoting businesses that exemplify superior customer service, integrity, and professionalism. Their goal is to recognize and nurture business excellence through customer service reviews and recommendations for the benefit of local enterprises and the customers they serve.
For over 25 years the Consumers’ Choice Award has been considered a business seal of excellence. Companies are nominated by local consumers based on service, value, professionalism and integrity. Voting is conducted online and votes are tabulated by an independent polling firm. In addition, a national regulatory law firm reviews the ethical standing of top voted businesses before they are recognized as Consumers’ Choice Award® recipients.
For more information, please visit mymoni.com.
New Name Reflects the Company’s Evolution as a Smart Home Security Solutions Organization with Faster, More Personalized Offerings
September 30, 2016 (DALLAS) — Monitronics, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) today unveiled its new name: “MONI,” beginning a new era of smart home security that brings increased speed and personalization to the market.
The Company has been the “secret sauce” behind more than 600 independent alarm companies’ successes for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts in the US. However, “Monitronics” was intentionally unbranded in the eyes of the consumer, allowing independent dealer brands to take center stage. The new MONI brand will be marketed directly to consumers and supported by direct-to-consumer sales and customer support. This will not only enable MONI’s expert custom solutions to flow directly into the home, but is designed to nurture MONI’s trusted dealer network by showing consumers the strength behind the individual dealer brands. The new branding will also provide dealers with the national marketing, sales and customer service support that they need to compete more effectively in their regional markets
“As a leader in home security solutions for more than 20 years, professionally installed and monitored smart home security has always remained at the core of our business,” said Jeff Gardner, president and CEO of MONI. “Home and business security needs are as unique and individualized as each customer. Solution offerings and customer service throughout the industry must change as we enter a new era of smart home security that emphasizes a customized approach to comprehensive safety and protection.”
MONI sees the new era of smart home security as one where personal safety takes priority in the connected home. This is enabled by:
To learn more about MONI and the full suite of personalized security solutions available, visit mymoni.com.
MONI, the new Monitronics, is a subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), and is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas Fort-Worth area, MONI secures more than one million residential customers and commercial client accounts with monitored home and business security system services. The company is supported by the nation’s largest network of independent Authorized Dealers, providing products and support to customers in the U.S., Canada and Puerto Rico.
DALLAS, Sept. 12, 2016 -- Jeff Gardner, CEO of Monitronics, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), delivered the commencement address at the College of William & Mary Executive MBA Program's 30th graduation on Sept. 11
The program celebrated its 30th anniversary and 30th graduating class with a dinner reception on September 10, in advance of the graduation ceremony and brunch.
"The EMBA Program was a life-changing experience and helped me become the person and leader I am today," Gardner said. "I was honored to speak and to share my experiences with the graduating class."
The Executive MBA Program at The College of William & Mary's Raymond A. Mason School of Business is a 19-month program for working professionals that meets two weekends per month in Williamsburg, Virginia and includes two global immersions. These global immersion residencies offer first-hand experience in the opportunities and demands of today's global economy and have included trips to China, Brazil, South Africa, Chile, Greece and Spain. The program's faculty are consistently ranked among the top five in the nation by The Princeton Review, and opportunities abound to develop lasting relationships with faculty and fellow students.
Gardner is a personal supporter of the EMBA Program. He has made a large donation to support the EMBA Chair Endowment Fund and is committed to matching, dollar for dollar, all gifts to the Fund.
All events celebrating the Program's 30th anniversary and 30th graduating class, including Gardner's commencement address, were held on campus in Miller Hall. For more information, visit http://mason.wm.edu/programs/emba/index.php.
About Monitronics International, Inc. A subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), Monitronics is one of the nation's largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to over 1 million residential customers and commercial client accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
Company selected as regional provider of residential security services for more than 5.5 million people
August 23, 2016 (DALLAS) —Monitronics, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), today announced a new regional partnership with AAA Club Alliance, a not for profit member service organization advocating for the safety and mobility of motorists that is part of the AAA federation of motor clubs with 56 million members throughout the United States and Canada. The relationship names Monitronics as the AAA-branded provider for professionally installed residential security monitoring in the organization’s Ohio valley and Mid-Atlantic regions, which covers 11 states, including OH, KY, KS, IN, VA, WV, MD, DE, CT, PA, NJ, plus Washington D.C.
“AAA provides invaluable resources to its vast customer base, connecting us with millions of potential customers in need of personalized, professionally monitored security,” said Jeff Gardner, Monitronics President and CEO. “We are in peak season for robberies and break-ins, and this gives Monitronics an opportunity to make people a little safer.”
Beginning in October, new customers with AAA memberships can qualify for discounts on a package created exclusively for AAA members. Existing Monitronics customers with a valid AAA membership will be eligible for a discount on additional equipment.
“We are excited to partner with Monitronics to provide a valuable service at an exclusive discounted rate to our members,” said Brian St. Leger, Managing Director, Discount Partnerships & Business for AAA Club Alliance. “We know our members are active, traveling and out enjoying the world and this will help bring them peace of mind while they’re away from their home. Monitronics is a distinguished company at the forefront of smart-home technology and residential security monitoring.”
AAA is a trusted source for a wide array of discounts, through its AAA Discounts & Rewards program, including travel, dining, apparel, electronics, and more, providing Monitronics’ customers with cost-effective home security solutions. For more information, please visit Monitronics.com.
About Monitronics International, Inc.
A subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to over 1 million residential customers and commercial client accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
International security company provides benefits for members of prominent non-profit
(DALLAS) — Monitronics, a subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA) and leading international home security alarm monitoring company headquartered in Dallas, today launched a relationship with AARP that will offer its 38 million members an exclusive discount on professionally installed residential security alarms and monitoring.
New customers with a valid AARP membership number will receive equipment and free activation up to $149, as well as $5 off their monthly monitoring fee. Existing Monitronics customers with a valid AARP membership can receive a 25% discount on additional equipment, including medical monitoring devices, smart video doorbells, and other smart home technology.
“We are thrilled at the opportunity to bring safety and security to one of our country’s fastest growing age segments," said Jeff Gardner, Monitronics President and CEO. “AARP has a highly regarded social mission and a well-deserved reputation as an advocate for today’s 50-plus population, and we are incredibly pleased to be part of this strategic relationship.”
Security is top of mind for many AARP members, and Monitronics delivers world-class products, customer service, and innovative smart home solutions to its 1.2 million customers. As the new exclusive provider of professionally installed residential security and monitoring for AARP members, the company is excited to extend these benefits to this growing population at a discounted rate.
“AARP is pleased to announce this new relationship with Monitronics, which demonstrates a commitment to providing customers with the very best security the industry has to offer. Security is important to our members, who are busy exploring the world and taking on new challenges every day,” said Victoria Borton, Vice President, Lifestyle Products for AARP Services, Inc . “This program can give our members peace of mind while they pursue their goals, helping to keep them free of worry about their homes and property, and delivering immediate help in the case of an emergency.”
To take advantage of Monitronics’ residential security installation and monitoring offer, please visit the AARP Member Advantages website, AARPAdvantages.com. AARP Member Advantages is a collection of discounts, products and services available to AARP’s millions of members through third parties, not by AARP or its affiliates.
AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world’s largest circulation magazine, AARP The Magazine and AARP Bulletin. AARP does not endorse candidates for public office or make contributions to political campaigns or candidates. To learn more, visit www.aarp.org or follow @aarp and our CEO @JoAnn_Jenkins on Twitter.
About AARP Services Inc.
AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP’s millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies.
Dallas-based international security monitoring company, Monitronics, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), has announced the addition of two members to their technology-solutions line up. The new team members, who will work under Chief Information Officer Cindy Nash, will bring additional leadership and vision to Monitronics’ efforts to lead the field in smart home technology and residential monitoring.
Jason Chancellor will join Monitronics as Vice President of Applications. He brings more than 15 years of experience in information technology, driving multi-million dollar projects through strategic planning, innovative solutions, and complex program management.
James Moscati will join Monitronics as Senior Director of Infrastructure. He brings 20-years of experience in directing and managing data centers, service support teams and large-scale telecommunications infrastructures.
“Monitronics continues to advance our use of information technology to enable us to seamlessly support our more than one million customers with speed and efficiency well above the industry standard,” Nash said. "Jason and James will round out our team with added breadth and scope of experience in leading and managing high-volume, large-scale operations.”
Monitronics is known in the industry for being among the leaders in connected and smart-home technologies, carrying the most innovative products and making life simple and secure for its customers. To learn more about the company, visit Monitronics.com.
July 12, 2016 (DALLAS) — Dallas-based international security monitoring company, Monitronics, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), today announced that it has added two new Directors of Marketing: Renee Mallonee, who will focus on PR, Branding and Dealer Marketing; and Mike Bek, who will focus on Digital Marketing and Analytics. This new change comes at a time when the company has put a renewed energy toward bringing connected home capabilities to its 1.2 million customers, including cutting-edge products and smart home technology.
“I’m excited by the way our team is shaping up, continuing to position Monitronics as a leader in emerging technologies,” said Frank Guido, Monitronics’ Chief Marketing Officer. “Marketing is a cornerstone of our business, and our new Directors will seamlessly lead our company into the future of security, bringing the industry’s best products and services directly into the homes of our customers.”
Mallonee has been with Monitronics for almost 10 years, and Bek brings almost 20 years of experience working in Marketing, Operations and Customer Acquisition. Mallonee and Bek will work closely to shape the brand, voice, online strategy and community presence of Monitronics moving forward, putting an emphasis on comprehensive customer communication and keeping the company ahead of the curve in smart-home technology and monitored security. To learn more about the company, visit Monitronics.com.
July 7, 2016 (DALLAS) —Dallas-based international security monitoring company, Monitronics, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), today announced that it has tapped ADT Director and Lead Human Resources Business Partner, Kelly Harris, to join the company as Chief People Officer (CPO).
Harris brings more than 30 years of experience in Human Resources to the company, including more than 25 years at leading national retailer, JCPenney. There, she supported 35,000 employees across 18 states and 254 retail locations as Regional Talent Director. Throughout her tenure, she has acquired a unique understanding of human resources, customer service, sales and operations management.
“Kelly is a recognized leader in Human Resources, leadership and talent acquisition, and we are thrilled to welcome her to the Monitronics team,” said Jeff Gardner, Monitronics President and CEO. “Our company is at the forefront of smart-home technology and monitored security, and we are among the market leaders in terms of growth. Kelly will help us maintain a competitive advantage by attracting and retaining the highest quality talent.”
Harris will work strategically with Monitronics leadership to align business and HR objectives, implement focused workforce strategies, and improve recruiting, retention and organizational efforts. She holds a Master of Business Administration with a concentration in Human Resources Management and a Bachelor of Science in Human Resource Administration, as well as several HR certifications. In her free time, Harris assists the local community by giving back to philanthropic organizations such as United Way, Prosper Independent School District’s Dual Language Programs and Prosper Little League Youth Baseball and Softball, where she serves on the Board of Directors.
June 30, 2016 (DALLAS) —Monitronics today announced a new relationship with AARP, a nonprofit, nonpartisan, social welfare organization with a membership of nearly 38 million people. The relationship names the company as the exclusive AARP-branded provider for professionally installed residential security monitoring.
“AARP is one of the most well-known, respected non-profit groups in the U.S., providing valuable resources to millions of people 50 and up,” said Jeff Gardner, Monitronics President and CEO. “We are thrilled for the opportunity to work with them to provide the very best security to their valued members.”
Those 50 and over are among the fastest growing population world-wide. By 2020, they will account for over 35 percent of people in the United States, and the population is expected to more than double in the next 35 years. “This relationship allows Monitronics the opportunity to provide AARP members with special offers and discounts that will help deliver safety and peace of mind,” said Gardner.
“Not only does this collaboration help us to serve an important group of people, but it will give our Authorized Dealers the opportunity to offer competitive discounts to a wider pool of potential clients.”
The relationship will launch in July, providing new customers with exclusive discounts and special offers.
April 5, 2016 (DALLAS) – Customers continually ask for smart-home devices that are practical and easy to use, and that make their lives easier every day. That’s why Monitronics Security is now offering SkyBell HD, a huge step forward in a field of “smart” doorbells that is rapidly growing in popularity.
The SkyBell HD video doorbell is now available through Monitronics’ authorized network of more than 600 dealers. Monitronics representatives will be talking about SkyBell and other initiatives during ISC West, April 6-8 in Las Vegas (Booth #22031).
Peter Tonti, Vice President of Product Management for Monitronics, said SkyBell HD is just the first step in a “product roadmap” that will dramatically expand the company’s selection of the latest smart home technology in the near future.
“We’re taking an aggressively proactive stance in offering products and services that will let us compete with companies both inside and outside of our industry,” Tonti said. “We’re carefully considering which products we want to offer, and SkyBell represents the type of technology that our customers will respond to.”
Connected to a home Wi-Fi network, SkyBell HD provides a secure way to answer the door using a smartphone or tablet without compromising safety, and also manages video calls sent to authorized mobile devices. With rugged construction built to withstand extreme temperatures and heavy weather, SkyBell HD provides remote monitoring with two-way voice, 180-degree 5x zoom high-definition video and color night vision. It immediately records each visitor at the door, whether they have pushed the doorbell or not. Video recordings are saved to the user’s free cloud account and are available to download to any mobile devices on the SkyBell account.
It also offers easy integration with established platforms like Total Connect, Alarm.com and Icontrol, as well as emerging standards like Nest and Amazon Echo.
“Every product we offer should answer a specific need in a customer’s life,” Tonti said. “Since virtually every home has a doorbell, it’s easy to imagine SkyBell’s impact.”
Other new products in the Monitronics lineup include:
Monitronics Security and Consolidated Communications Inc. (Nasdaq: CNSL) have announced a partnership that will help grow Monitronics’ customer base while allowing Consolidated Communications (CCI) to officially launch security and automation services to its entire base of residential and business clients.
Monitronics has worked with Consolidated Communications to provide customers with best-in-class security and automation services. Monitronics will assume responsibility for sales, installation and technical support, as well as billing and customer service for Consolidated Communications existing security customers. Consolidated Communications will promote Monitronics services through marketing and advertising channels to customers in its service area.
The partnership plays to strengths of both companies. Monitronics is a national leader in security and monitoring, with more than 1 million customers in the U.S., Canada and Puerto Rico. Consolidated Communications is a leading business and broadband communications provider, providing services to business and residential customers across a robust fiber-rich network.
Monitronics President and CEO Jeffery Gardner said it is just one of a series of partnerships that will help grow the security company’s customer base.
“We’re actively working with major companies nationwide to create alliances that add value,” Gardner said. “As one of the most respected, best performing communications providers in the country, it’s an honor to partner with Consolidated. We provide unique value to their existing and future security and home automation customers, while they free up resources to build and serve their core customers. We’re looking forward to working together in a relationship that benefits both parties.”
”This partnership is a win-win for both Monitronics and CCI,” said Michael Smith, chief marketing officer for Consolidated Communications. “This allows us to immediately offer home security and automation services to customers in all of our markets. We’re very excited to bring Monitronics’ award-winning monitoring and customer service to our residential and business customers.”
About Monitronics Security A subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), Monitronics provides monitored home and business security system services to over 1 million residential customers through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. Monitronics is recognized as an industry leader in alarm monitoring and security services. Our Five Diamond Certified Alarm Response Center provides reliable and uninterrupted security monitoring around the clock for burglary, fire, carbon monoxide, and medical emergencies. We have been chosen five times as Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011, 2013 and 2014), and have received the Consumers’ Choice Award® (2012, 2013, 2014, 2015) for excellence in business and customer service among alarm system companies based in Dallas-Fort Worth. Learn more at www.monitronics.com
About Consolidated Communications
Consolidated Communications (NASDAQ: CNSL) provides business and broadband communications services across its 11-state service area. For more than a century, the Company has consistently provided innovative, reliable, high-quality products and services over an expanded fiber optic network. Consolidated Communications offers a wide range of communications solutions including: High-Speed Internet, Digital TV, Data, Phone, managed and cloud services and wireless backhaul. Learn more about Consolidated Communications at consolidated.com.
February 24, 2016 (DALLAS) – When Jeffery Gardner became President and CEO at Monitronics in September of 2015, he approached the position with a desire to make a quick impact. That’s why three of the biggest moves during his first six months have involved leadership positions, including a new Chief Information Officer, Chief Marketing Officer and Vice President of Product Management.
The most recent addition came on Feb. 15, when Cindy Nash joined Monitronics as CIO. Nash has more than 25 years of experience in the technology sector, most recently as Executive Vice President and CIO at Windstream Communications. Based in Little Rock, Ark., Windstream is a $6 billion provider of voice and data network communications for residential and commercial customers in 21 states.
Prior to Nash, Monitronics added Peter Tonti as Vice President of Product Management on Jan. 4. Tonti has more than 20 years of leadership and expertise in marketing, customer experience and strategic planning. Tonti was previously Vice President of Enterprise Product Marketing at Windstream.
Gardner’s first major Monitronics hire came in November 2015 when he selected Frank Guido as Chief Marketing Officer. Guido has more than 25 years of leadership experience in branding, agency management, digital marketing, advertising, and sales and operations at a number of Fortune 500 companies, including Windstream and Alltel.
The Windstream connection is no coincidence. Gardner knew all three from his tenure of nearly 10 years as President and CEO at Windstream, where they had not only been successful leaders, but trusted associates who shared Gardner’s vision for a successful business.
For Gardner, it was simple: You pick the best people. “The fact that they are three exceptional leaders who are among the most talented people I have worked with made the decision easy. It’s also important that they share my views on creating a great culture,” he said.
“I’ve always been a person who makes things happen, and I hire people who make things happen,” Gardner said. “With any new CEO, there are inevitably organizational changes that take place. We have an extremely talented team with deep industry experience, but adding Cindy, Frank and Peter will make us a stronger, fiercer competitor in our industry.”
Still, it’s natural to wonder how major executives from the telecommunications business ended up at one of the nation’s largest security companies.
“We have plenty of security expertise at the company today, so it was very purposeful that I was hired from the outside to bring a different perspective to Monitronics,” Gardner said. “I have experience leading very large companies that are recurring revenue businesses. I brought that here, along with a lot of dealer experience from telecommunications.”
After taking some time to learn about the company and the industry and the company, he soon discovered that it would be wise to continue adding that kind of experience to Monitronics’ upper management.
“There are a lot of similarities between the two industries,” Gardner said. “Wireless is a business where it’s important to take care of your customers, consistently drive lower attrition and always search for new ways to grow revenue. Marketing, technology and product development also play important roles in each industry, especially since our business model emphasizes both security and home automation. That’s why Cindy, Frank and Peter are a perfect fit with our mission and with our culture.”
Monitronics has been recognized for the fourth consecutive year by Consumers’ Choice with the organization’s 2015 award for excellence in business and customer service. The award is based on customer service reviews and recommendations among alarm system companies headquartered in the Dallas-Fort Worth area.
Based in Dallas, Monitronics provides monitored home and business security system services to more than 1 million residential customers and commercial clients through its network of more than 600 independent Authorized Dealers in the U.S., Canada and Puerto Rico.
It’s the latest accolade for Monitronics, which also won its fifth Frost & Sullivan award earlier this year as 2014 Company of the Year in the North American Residential Security Services industry. The company also was honored by Frost & Sullivan in 2008, 2010, 2011 and 2013.
“We’re pleased every time we win an award,” said Monitronics Senior Vice President of Operations Bruce Mungiguerra. “But we’re especially proud of the Consumers’ Choice Award because it comes directly from our customers, who are the most important judges of all. Our emphasis is on their safety and security, and they continue to recognize that commitment.”
Ascent Capital Group, parent company of Monitronics International, has selected Jeffery Gardner as Chief Executive Officer, effective Sept. 10, 2015. Gardner will succeed Michael Haislip, who will be retiring from Monitronics as previously disclosed, but will stay on as an advisor to the Company to ensure a seamless transition.
"I am thrilled to welcome Jeff to the executive management team at Monitronics," said Bill Fitzgerald, Ascent Chairman and Chief Executive Officer. "Jeff brings a tremendous skill set as a leader in the telecommunications industry with a focus on relevant financial and operational experiences. His understanding of subscriber-focused operating businesses, expertise in building companies both organically and through acquisition, and strong financial acumen will significantly benefit the Monitronics business as we capitalize on the growth opportunities we have in front of us.
"I would like to thank Mike Haislip for his dedication and leadership over the years and we are grateful for his contributions to the Company's success. We look forward to his continued guidance as he works with Jeff through the transition."
Gardner brings more than 25 years of experience in the telecommunications industry and has specific expertise in the areas of operations management, strategic development, finance, accounting and financial reporting. Most recently, he was President and Chief Executive Officer of Windstream Holdings, Inc. where he oversaw the acquisition of nine entities since 2006 with a combined value of over $5 billion. He previously served as Executive Vice President and Chief Financial Officer of Alltel Corporation where he oversaw the Company's financial operations and spent his early career at 360 Communications, holding various executive positions in that company.
"Monitronics is a unique business, with a high quality subscriber base, a scalable operating platform, and significant opportunities to further grow the customer base and financial profile," Gardner said. "I look forward to working with its outstanding leadership team to ensure that we continue to build a business that offers shareholders long-term, attractive equity returns."
Gardner received a Bachelor's degree in finance and accounting from Purdue University and holds an MBA from the College of William & Mary.
JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com