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Nov. 12, 2012 (DALLAS)—Monitronics International Inc., the nation’s second-largest residential security provider, has received the 2012 Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.
Based in Dallas, Monitronics provides monitored home and business security system services to more than 800,000 residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
Monitronics is a three-time Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011) and one of the first home security companies selected to implement the Automated Secure Alarm Protocol (ASAP) system for improving 911 accuracy and response times.
“We are honored to receive the 2012 Consumers’ Choice Award and to be recognized by the most important judges of all – our valued customers,” said Rob Washington, Monitronics Vice President of Customer Care. “Monitronics is committed to protecting customers and their property with industry-leading technology, the fastest response times and the highest-quality customer service.”
Now in its 25th year overall and its seventh in the DFW area, the Consumers’ Choice Award® recognizes “Best in Class Businesses” for the quality of their service, value, professionalism and integrity.
Winners are determined by consumers through a comprehensive and objective survey conducted by Survey Sampling International (SSI), a global leader in consumer polling. In addition, a national regulatory law firm reviews the ethical standing of top voted businesses before they are recognized as Consumers’ Choice Award® recipients.
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†