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February 26, 2013 – Monitronics International was presented with three Stevie® Awards (one Gold, two Bronze) Monday in Las Vegas at the seventh annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.
The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 27, at 8:00 pm ET.
Monitronics Dealer Marketing Manager Renee Mallonee and her team received a Gold Stevie Award in the Inbound Marketing Program of the Year category. Their winning 2012 ISC West campaign, entitled “You Have a Mission,” promoted the strengths of the Monitronics Dealer Program.
"The ‘You Have a Mission’ campaign generated a high response rate at our 2012 ISC West tradeshow and helped drive strong leads for the Monitronics Dealer Program," said Bruce Mungiguerra, Vice President Operations at Monitronics. “We’re honored to win, and we look forward to another successful ISC West this April.”
Monitronics’ Five Diamond Certified Alarm Response Center received a Bronze Stevie Award in the Contact Center of the Year (Over 100 Seats) - Business Services & Diversified Services category. Alarm Response Center Manager Sandy Rivers also won a Bronze Stevie Award in the Contact Center Manager of the Year category.
“Sandy and the Alarm Response Center deployed several new strategies in 2012, resulting in a clear department vision, consistent alarm response times, and improved customer experience,” said Darin Anderson, Vice President of Monitoring Operations at Monitronics. “We appreciate this recognition and we will continue to demonstrate the highest level of commitment to our customers.”
More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Monitronics International
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to more than 900,000 residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. Monitronics’ 24/7 Alarm Response Center provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association and Central Station Alarm Association standards. Monitronics is a three-time Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011) and recipient of the 2012 Consumers’ Choice Award®.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, PrintingForLess.com, and ValueSelling Associates.
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†