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Monitronics Receives Frost & Sullivan Customer Value Leadership Award

by User Not Found | Jul 01, 2014



July 1, 2014 (DALLAS) —Global market research firm, Frost & Sullivan once again recognizes Monitronics for its leadership, growth and innovation in the home security industry with the 2013North American Customer Value Leadership Award in Residential Security Services. 

The award is presented each year to a company that demonstrates excellence in implementing strategies that proactively create value for its customers.

“The Customer Value Leadership Award recognizes Monitronics for enhancing the value that its customers receive, beyond simply good customer service,” said Aravind Seshagiri, industry manager from Frost & Sullivan. “By understanding its customers’ needs, closely collaborating with the best brands in the home security industry and improving on existing processes, Monitronics has truly augmented customer experience and value.”

As a now four-time Frost & Sullivan award recipient (2008, 2010, 2011 & 2013), Monitronics maintained its rapid operational growth over the past year by increasing its subscriber base to over 1 million and its authorized dealer network to over 600 with the acquisition of Security Networks.

The company’s large national presence is defined by its standard for outstanding customer service. Customers select equipment from the industry’s leading home security brands and receive 24-hour monitoring from Monitronics’ Alarm Response Center, which continues to win awards for its efforts to deliver consistent and reliable alarm response.

To support its expanding customer base, Monitronics expects to increase its employee count from 800 to 1,000 in the next three years. Construction has begun on a new Dallas-based corporate campus that is expected to open in mid-2015.

“These are exciting times in the security industry,” said Bruce Mungiguerra, Monitronics’ vice president of operations. “As home automation provides new lifestyle options, we’re as committed as ever to delivering safety as well as everyday convenience to our customers. It’s always a great honor to be recognized by Frost & Sullivan.”

About Monitronics International, Inc.

A subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Monitronics provides monitored home and business security system services to over 1 million residential customers and commercial client accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. 

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