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J.D. Power Ranks MONI Highest in Overall Customer Satisfaction for Home Security

by Moni Blogger | Oct 19, 2016

MONI JD Power Award

Inaugural Home Security Satisfaction Report ℠ Evaluated Companies on a Variety of Factors; MONI Ranked Highest on System Reliability, Effectiveness and Speed of Monitoring Response  

October 19, 2016 (DALLAS) — MONI, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) today announced it has been ranked highest in overall customer satisfaction among home security companies by J.D. Power, one of the world’s most well-known and trusted providers of Voice of the Customer insights. The inaugural Home Security Satisfaction Report℠ found that MONI ranked highly on system reliability, system installation and setup, ease of using the system, clarity of the owner’s manual, effectiveness in securing the home and speed of monitoring response. MONI achieved an “Among the Best” Power Circle Rating, the highest possible position.

“Customer support and satisfaction have been a primary focus throughout MONI’s 20-year history in smart home security and we strive for continual improvement based on customer feedback,” said Jeff Gardner, president and CEO of MONI. “The J.D. Power ranking is an acknowledgement of MONI’s efforts to satisfy every customer in every interaction, and we will continue to provide personalized security solutions and support to each of our valued customers in all that we do.”

With their recent rebrand to MONI from Monitronics International, the company announced three brand pillars on which everything they do will stand: Customer Intimacy, Comprehensive Security and Faster Response Times. MONI has launched several initiatives to drive improvement and increased efficiency in all of these areas, and their efforts have proven successful. 

MONI has been the “secret sauce” behind more than 600 independent alarm companies’ success for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts throughout the U.S., Canada and Puerto Rico.  MONI is enabling the new era of smart home security with customer-centric, personalized solutions designed to meet the needs of each individual security situation. By providing leading smart home products and tailored solutions so customers can customize their entire experience, along with fast response times to alarm events, MONI delivers true peace of mind.

J.D. Power’s 2016 Home Security Satisfaction Report℠ measured overall satisfaction with home security brands among 2,282 customers who purchased a home security system within the past 12 months. Satisfaction was examined across 12 factors: price paid for products/services received; reliability of the system; helpfulness of online support documents; variety of payment options; effectiveness of securing the home; ability to control from various devices (e.g., smartphone, tablet, PC, laptop); speed of monitoring response; system installation and setup; clarity of owner’s manual; contact with customer service; ease of using the system; and variety of features. To learn more about the Home Security Satisfaction Report, visit http://www.jdpower.com/press-releases/jd-power-2016-home-security-satisfaction-report.

To learn more about MONI and the full suite of personalized security solutions available, visit mymoni.com.

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About MONI

MONI, the new Monitronics, is a subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), and is one of the largest home security alarm monitoring companies in the U.S. Headquartered in the Dallas-Fort Worth area, MONI secures more than one million residential customers and commercial client accounts with monitored home and business security system services. In 2016, MONI was ranked number one by J.D. Power in its Home Security Satisfaction Report. The company is supported by the nation’s largest network of independent Authorized Dealers, providing products and support to customers in the U.S., Canada and Puerto Rico.

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