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MONI, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA) understands that when it comes to home and personal safety, moments matter. The company today announced that a new interactive messaging hub will be released to its one million residential customers in early 2017. This patented technology is named ASAPer for its ability to alert both MONI customers and their emergency contacts “as soon as possible” when an alarm is triggered. ASAPer is unique to the industry in that it advances alarm event communications and provides MONI Smart Security customers with a collaborative, interactive messaging hub that allows users to quickly connect through text or email to manage the moment of an alarm event for the quickest resolution possible.
“We look back at many events in our lives that transpired over only a few seconds but had a lasting impact,” said Jeff Gardner, president and CEO of MONI Smart Security. “MONI understands that an alarm event can be one of those moments, and every second counts. With ASAPer, we’re not only providing an alert, we’re providing emotional security to our customers, involving them in the alarm response and assuring them of next steps. This collaborative, mobilized approach to communication is unmatched by any other monitored home security solution in the industry. ASAPer allows us to truly be in the moment with our customers.”
ASAPer has been tested and refined by customers of MONI’s subsidiary company, LiveWatch. Customers and their enabled emergency contacts are notified “as soon as possible” of alarm trigger events via text on their mobile devices. Once the initial notification is sent, emergency contacts are able to join a live chat with one click so that everyone involved can collaboratively coordinate on response. All emergency contacts are able to connect with the MONI central monitoring station so that the alarm can be confirmed or canceled, quickly and directly. Concurrently, MONI’s emergency response center addresses the alarm event as usual and alerts the first responders if necessary. By being in the moment, ASAPer helps to reduce false alarms, mitigates the risk of unnecessary emergency dispatches and ensures that first responders are only called to true emergency situations.
MONI’s focus on customer communications and the addition of ASAPer reinforces why MONI was recently ranked “highest in overall customer satisfaction among home security companies” by J.D. Power. MONI has been the “secret sauce” behind more than 600 independent alarm companies’ successes for the past two decades, with a cutting-edge monitoring solution that secures more than one million residential customers and commercial client accounts in the U.S. MONI continues to be supported by a network of independent dealers across the U.S., Canada and Puerto Rico.
To learn more about MONI and the full suite of smart, personalized home security solutions available, visit www.mymoni.com.
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JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
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MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†