Support : 800.447.9239
April 5, 2016 (DALLAS) – Customers continually ask for smart-home devices that are practical and easy to use, and that make their lives easier every day. That’s why Monitronics Security is now offering SkyBell HD, a huge step forward in a field of “smart” doorbells that is rapidly growing in popularity.
The SkyBell HD video doorbell is now available through Monitronics’ authorized network of more than 600 dealers. Monitronics representatives will be talking about SkyBell and other initiatives during ISC West, April 6-8 in Las Vegas (Booth #22031).
Peter Tonti, Vice President of Product Management for Monitronics, said SkyBell HD is just the first step in a “product roadmap” that will dramatically expand the company’s selection of the latest smart home technology in the near future.
“We’re taking an aggressively proactive stance in offering products and services that will let us compete with companies both inside and outside of our industry,” Tonti said. “We’re carefully considering which products we want to offer, and SkyBell represents the type of technology that our customers will respond to.”
Connected to a home Wi-Fi network, SkyBell HD provides a secure way to answer the door using a smartphone or tablet without compromising safety, and also manages video calls sent to authorized mobile devices. With rugged construction built to withstand extreme temperatures and heavy weather, SkyBell HD provides remote monitoring with two-way voice, 180-degree 5x zoom high-definition video and color night vision. It immediately records each visitor at the door, whether they have pushed the doorbell or not. Video recordings are saved to the user’s free cloud account and are available to download to any mobile devices on the SkyBell account.
It also offers easy integration with established platforms like Total Connect, Alarm.com and Icontrol, as well as emerging standards like Nest and Amazon Echo.
“Every product we offer should answer a specific need in a customer’s life,” Tonti said. “Since virtually every home has a doorbell, it’s easy to imagine SkyBell’s impact.”
Other new products in the Monitronics lineup include:
Monitronics Security and Consolidated Communications Inc. (Nasdaq: CNSL) have announced a partnership that will help grow Monitronics’ customer base while allowing Consolidated Communications (CCI) to officially launch security and automation services to its entire base of residential and business clients.
Monitronics has worked with Consolidated Communications to provide customers with best-in-class security and automation services. Monitronics will assume responsibility for sales, installation and technical support, as well as billing and customer service for Consolidated Communications existing security customers. Consolidated Communications will promote Monitronics services through marketing and advertising channels to customers in its service area.
The partnership plays to strengths of both companies. Monitronics is a national leader in security and monitoring, with more than 1 million customers in the U.S., Canada and Puerto Rico. Consolidated Communications is a leading business and broadband communications provider, providing services to business and residential customers across a robust fiber-rich network.
Monitronics President and CEO Jeffery Gardner said it is just one of a series of partnerships that will help grow the security company’s customer base.
“We’re actively working with major companies nationwide to create alliances that add value,” Gardner said. “As one of the most respected, best performing communications providers in the country, it’s an honor to partner with Consolidated. We provide unique value to their existing and future security and home automation customers, while they free up resources to build and serve their core customers. We’re looking forward to working together in a relationship that benefits both parties.”
”This partnership is a win-win for both Monitronics and CCI,” said Michael Smith, chief marketing officer for Consolidated Communications. “This allows us to immediately offer home security and automation services to customers in all of our markets. We’re very excited to bring Monitronics’ award-winning monitoring and customer service to our residential and business customers.”
About Monitronics Security A subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), Monitronics provides monitored home and business security system services to over 1 million residential customers through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. Monitronics is recognized as an industry leader in alarm monitoring and security services. Our Five Diamond Certified Alarm Response Center provides reliable and uninterrupted security monitoring around the clock for burglary, fire, carbon monoxide, and medical emergencies. We have been chosen five times as Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011, 2013 and 2014), and have received the Consumers’ Choice Award® (2012, 2013, 2014, 2015) for excellence in business and customer service among alarm system companies based in Dallas-Fort Worth. Learn more at www.monitronics.com
About Consolidated Communications
Consolidated Communications (NASDAQ: CNSL) provides business and broadband communications services across its 11-state service area. For more than a century, the Company has consistently provided innovative, reliable, high-quality products and services over an expanded fiber optic network. Consolidated Communications offers a wide range of communications solutions including: High-Speed Internet, Digital TV, Data, Phone, managed and cloud services and wireless backhaul. Learn more about Consolidated Communications at consolidated.com.
February 24, 2016 (DALLAS) – When Jeffery Gardner became President and CEO at Monitronics in September of 2015, he approached the position with a desire to make a quick impact. That’s why three of the biggest moves during his first six months have involved leadership positions, including a new Chief Information Officer, Chief Marketing Officer and Vice President of Product Management.
The most recent addition came on Feb. 15, when Cindy Nash joined Monitronics as CIO. Nash has more than 25 years of experience in the technology sector, most recently as Executive Vice President and CIO at Windstream Communications. Based in Little Rock, Ark., Windstream is a $6 billion provider of voice and data network communications for residential and commercial customers in 21 states.
Prior to Nash, Monitronics added Peter Tonti as Vice President of Product Management on Jan. 4. Tonti has more than 20 years of leadership and expertise in marketing, customer experience and strategic planning. Tonti was previously Vice President of Enterprise Product Marketing at Windstream.
Gardner’s first major Monitronics hire came in November 2015 when he selected Frank Guido as Chief Marketing Officer. Guido has more than 25 years of leadership experience in branding, agency management, digital marketing, advertising, and sales and operations at a number of Fortune 500 companies, including Windstream and Alltel.
The Windstream connection is no coincidence. Gardner knew all three from his tenure of nearly 10 years as President and CEO at Windstream, where they had not only been successful leaders, but trusted associates who shared Gardner’s vision for a successful business.
For Gardner, it was simple: You pick the best people. “The fact that they are three exceptional leaders who are among the most talented people I have worked with made the decision easy. It’s also important that they share my views on creating a great culture,” he said.
“I’ve always been a person who makes things happen, and I hire people who make things happen,” Gardner said. “With any new CEO, there are inevitably organizational changes that take place. We have an extremely talented team with deep industry experience, but adding Cindy, Frank and Peter will make us a stronger, fiercer competitor in our industry.”
Still, it’s natural to wonder how major executives from the telecommunications business ended up at one of the nation’s largest security companies.
“We have plenty of security expertise at the company today, so it was very purposeful that I was hired from the outside to bring a different perspective to Monitronics,” Gardner said. “I have experience leading very large companies that are recurring revenue businesses. I brought that here, along with a lot of dealer experience from telecommunications.”
After taking some time to learn about the company and the industry and the company, he soon discovered that it would be wise to continue adding that kind of experience to Monitronics’ upper management.
“There are a lot of similarities between the two industries,” Gardner said. “Wireless is a business where it’s important to take care of your customers, consistently drive lower attrition and always search for new ways to grow revenue. Marketing, technology and product development also play important roles in each industry, especially since our business model emphasizes both security and home automation. That’s why Cindy, Frank and Peter are a perfect fit with our mission and with our culture.”
Monitronics has been recognized for the fourth consecutive year by Consumers’ Choice with the organization’s 2015 award for excellence in business and customer service. The award is based on customer service reviews and recommendations among alarm system companies headquartered in the Dallas-Fort Worth area.
Based in Dallas, Monitronics provides monitored home and business security system services to more than 1 million residential customers and commercial clients through its network of more than 600 independent Authorized Dealers in the U.S., Canada and Puerto Rico.
It’s the latest accolade for Monitronics, which also won its fifth Frost & Sullivan award earlier this year as 2014 Company of the Year in the North American Residential Security Services industry. The company also was honored by Frost & Sullivan in 2008, 2010, 2011 and 2013.
“We’re pleased every time we win an award,” said Monitronics Senior Vice President of Operations Bruce Mungiguerra. “But we’re especially proud of the Consumers’ Choice Award because it comes directly from our customers, who are the most important judges of all. Our emphasis is on their safety and security, and they continue to recognize that commitment.”
For over 25 years the Consumers’ Choice Award has been considered a business seal of excellence. Companies are nominated by local consumers based on service, value, professionalism and integrity. Voting is conducted online and votes are tabulated by an independent polling firm. In addition, a national regulatory law firm reviews the ethical standing of top voted businesses before they are recognized as Consumers’ Choice Award® recipients.
Ascent Capital Group, parent company of Monitronics International, has selected Jeffery Gardner as Chief Executive Officer, effective Sept. 10, 2015. Gardner will succeed Michael Haislip, who will be retiring from Monitronics as previously disclosed, but will stay on as an advisor to the Company to ensure a seamless transition.
"I am thrilled to welcome Jeff to the executive management team at Monitronics," said Bill Fitzgerald, Ascent Chairman and Chief Executive Officer. "Jeff brings a tremendous skill set as a leader in the telecommunications industry with a focus on relevant financial and operational experiences. His understanding of subscriber-focused operating businesses, expertise in building companies both organically and through acquisition, and strong financial acumen will significantly benefit the Monitronics business as we capitalize on the growth opportunities we have in front of us.
"I would like to thank Mike Haislip for his dedication and leadership over the years and we are grateful for his contributions to the Company's success. We look forward to his continued guidance as he works with Jeff through the transition."
Gardner brings more than 25 years of experience in the telecommunications industry and has specific expertise in the areas of operations management, strategic development, finance, accounting and financial reporting. Most recently, he was President and Chief Executive Officer of Windstream Holdings, Inc. where he oversaw the acquisition of nine entities since 2006 with a combined value of over $5 billion. He previously served as Executive Vice President and Chief Financial Officer of Alltel Corporation where he oversaw the Company's financial operations and spent his early career at 360 Communications, holding various executive positions in that company.
"Monitronics is a unique business, with a high quality subscriber base, a scalable operating platform, and significant opportunities to further grow the customer base and financial profile," Gardner said. "I look forward to working with its outstanding leadership team to ensure that we continue to build a business that offers shareholders long-term, attractive equity returns."
Gardner received a Bachelor's degree in finance and accounting from Purdue University and holds an MBA from the College of William & Mary.
Monitronics was honored with three 2015 American Business Awards at the organization’s 13th annual awards banquet, held June 22 at the Fairmont Millennium Park Hotel in Chicago, Illinois. Those awards are in addition to three 2014 Hermes Creative Awards for Dealer Marketing, which were announced in May.
The company received a 2015 Silver Stevie® Award from American Business Awards for The Monitor, its quarterly magazine representing Monitronics Dealer Program, as Best Newsletter or House Organ/Publication for Print. Monitronics also received a Bronze Stevie for Monitronics’ Alarm Response Center as Customer Service Department of the Year; and a Bronze Stevie for the company’s Customer Experience Team as Support Department of the Year.
The American Business Awards bestow the prestigious Stevie Awards to companies in a wide range of categories, including human resources, information technology, websites, corporate communications, live events, marketing and publications, among others. More than 3,300 nominations were submitted in all categories, and more than 200 executives participated in judging to determine the winners.
“The Monitor is consistently recognized for its excellence, and it has a major positive impact on our Dealer Program,” said Bruce Mungiguerra, Monitronics senior vice president of Operations. “The Bronze awards highlight our commitment to customer safety, and customer support. We’re very pleased that the American Business Awards have chosen to recognize our efforts.”
Monitronics’ Dealer Marketing was also recognized by the Hermes Creative Awards. The Monitor won a 2014 Platinum Award, while the “Hidden Cash” email campaign received a Gold Award. The company’s trade show exhibit and campaign at ISC West received an honorable mention.
“Our Dealer Marketing team plays a major role in the Monitronics Dealer Program,” Mungiguerra said. “They’re constantly formulating new ways to communicate all the advantages that we offer to companies in our Dealer Network, and they’re an important tool in fueling our growth."
Monitronics Dealer Portal continues to earn accolades as the security industry’s leading online dealer resource. Most recently, the Electronic Security Expo (ESX) selected Dealer Portal as a winner of an Innovation Award in the Dealer Services category.
Dealer Portal was honored in one of 25 ESX categories. The event is scheduled for June 24-26 at the Baltimore Convention Center in Baltimore, Maryland. ESX is gaining prestige each year as one of the fastest growing trade events in the country, bringing together electronic security dealers, integrators and monitoring professionals.
“Our winners represent the best of the best,” said George De Marco, ESX Chairman. “We applaud them for driving our industry forward and improving both the end-user experience and our ability to run our companies efficiently and profitably.”
Dealer Portal was also recognized last March with a 2015 Bronze Stevie Award in the “e-Commerce Customer Service” category. The portal was also honored at ISC West in 2014, as part of Monitronics’ “Magic Touch” trade show theme that emphasized the company’s cutting-edge technology. It’s also a big reason why Monitronics was honored in March with its fifth Frost & Sullivan award as Company of the Year in the North American Resident Security Service category.
Dealer Portal is a major benefit for Monitronics’ Authorized Dealers, serving as their central hub for information and resources, and also giving them real-time control over information and activity essential to their businesses. It’s a resource for training, information about company news, dealer alerts, and reports.
Monitronics Senior Director of Dealer Services Barbara Holliday said the latest award continues to highlight the company’s efforts to support dealers with technology that is constantly growing and evolving.
Monitronics, the nation’s second-largest residential security provider, announced today that it has selected Icontrol Networks for a partnership that will add powerful new products and services for Monitronics’ network of more than 600 authorized dealers.
Icontrol Networks, a leading provider of advanced security and home automation technology, offers an interactive solution that combines a 3G radio, Wi-Fi, Z-Wave and video technologies for use with security control panels from leading manufacturers.
Icontrol Networks’ platforms currently manage more than 26 million sensors and devices worldwide. The platforms provide an open, standards-based system designed to integrate with existing smart devices, as well as the steady stream of new technology that continues to emerge at a rapid pace.
Bruce Mungiguerra, senior vice president of Operations for Monitronics, said Icontrol’s proven record of success, quality and technological innovation were all major factors in its selection as a partner. He said the company’s dealers will soon have yet another attractive option for creating technology solutions that are tailored to a customer’s needs and lifestyle.
“One of the great benefits of the Monitronics Dealer Program is our dealers’ freedom to choose from quality products from the best manufacturers and distributors out there,” Mungiguerra said. “We want to give them attractive options in the products they offer, and Icontrol is an exciting new way for our dealers and our customers to take advantage of the latest security and smart home technology.”
Bob Hagerty, chief executive officer of Icontrol Networks, said there is huge potential for growth of both companies. Monitronics’ base of more than 1 million residential customers represents a ripe opportunity, particularly for home automation.
“According to our 2014 State of the Smart Home Report, security is going to be one of the top drivers of smart home automation,” Hagerty said. “We’re excited to help Monitronics and their dealers meet this growing consumer demand now and in the future.”
ISC West attendees can learn more about the new offerings by finding Monitronics at Booth #10045.
About Monitronics International, Inc.
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Monitronics’ 24/7 Alarm Response Center provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association and Central Station Alarm Association standards. Monitronics most recently received the Frost & Sullivan award as 2014 Company of the Year in the North American Residential Services Industry. It was the company’s fifth Frost & Sullivan award (2008, 2010, 2011 and 2013).
About Icontrol Networks
Icontrol Networks’ vision is to provide a connected home solution for every household so people worldwide spend less time managing their lives and more time living them. Icontrol is making the connected home a reality through its software platforms, which are deployed by home security companies and service providers, and the all-in-one Piper home security, video monitoring and automation device for consumers. Icontrol is further pioneering the next generation of connected living through its OpenHome™ Developer Program, the first community for application and device makers to partner on a common platform. Venture investors in Icontrol include Charles River Ventures, the Kleiner Perkins Caufield & Byers iFund, and Intel Capital, with strategic investments from a variety of service providers including ADT, Comcast Ventures, Comporium and Rogers Communications. For more information about Icontrol Networks and Piper, visit icontrol.com and getpiper.com.
Monitronics International, the nation’s second-largest residential security monitoring company, has announced the promotion of Bruce Mungiguerra from Vice President of Operations to Senior Vice President of Operations.
Mungiguerra joined Monitronics in 2006 with more than 17 years of operations, sales and call-center leadership. He rapidly ascended to his role as Vice President of Operations in 2012, and currently is responsible for all aspects of dealer sales and development, field operations, customer operations and the company’s alarm monitoring center.
Monitronics President and Chief Executive Officer Mike Haislip said the promotion is an acknowledgement of the contribution Mungiguerra has made to the company’s growth, and his broad responsibilities within the organization.
“Bruce shows a commitment to exceptional standards that has helped Monitronics become an industry leader,” Haislip said. “Our success as an organization is a reflection of that dedication, and his leadership will help guide our continued growth in the coming years.”
A subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Monitronics provides monitored home and business security system services to over 1 million residential customers and commercial client accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
Global market research firm Frost & Sullivan has recognized Monitronics as Company of the Year in the North American Residential Security Services industry for 2014. It is the fifth time that Monitronics has been recognized by Frost & Sullivan for best practices in growth, innovation and leadership in the home security industry.
Monitronics was first honored by Frost & Sullivan in 2008, and subsequently in 2010, 2011 and 2013. The latest honor was presented at a gala dinner on Tuesday, March 10, in San Diego, Calif.
“Monitronics’ holistic approach toward providing an innovative and complete solution, coupled with its strong focus on customer value and customer satisfaction, clearly demonstrates the company’s expertise in the residential security services market,” said Shekar Gopalan, senior partner at Frost & Sullivan.
Monitronics continued to build its reputation as an industry leader in 2014 as recipient of the Police Dispatch Quality (PDQ) award, an industry-wide recognition of the company’s commitment to reducing false alarms. Monitronics had the distinction of being the first monitoring specialist, as opposed to an installation-focused company, to receive the award.
The company’s large national presence is defined by a consistently high level of customer service and a commitment to a dedicated network of authorized dealers. Customers select equipment from the industry’s leading home security brands and receive 24-hour monitoring from Monitronics’ Alarm Response Center, which continues to win awards for its efforts to improve response times and reduce false alarms through consumer awareness.
“In an increasingly competitive climate, we remain strongly committed not only to providing outstanding customer service, but also to working with our dealers to help them achieve success,” said Bruce Mungiguerra, Monitronics vice president of operations. “We’re proud that Frost & Sullivan has chosen to honor our commitment and innovation for a fifth time.”
Monitronics International received bronze Stevie® Awards in four categories as part of the ninth annual 2015 Stevie Awards for Sales & Customer Service, presented at a gala awards dinner on Feb. 27 at the Bellagio Hotel in Las Vegas.
The Stevie Awards for Sales & Customer Service represent the world’s top honors for customer service, contact centers, business development and sales professionals. Monitronics’ awards came from more than 1,900 entries from 34 nations.
Monitronics’ Dealer Services team won awards for Back Office Customer Service Team of the Year and for e-Commerce Customer Service. Barb Holliday, Director of Dealer Services, said the team works hard to incorporate the company’s core values of integrity, mutual trust and respect, and high expectations.
“We have an amazing team, and it’s wonderful to be honored for providing exceptional service to our dealers,” she said. “I’ve talked with thousands of dealers over the years, and I know that if you aren’t putting your dealers’ success first, you aren’t going to be around for long. We have had a steadfast and relevant dealer program for 20 years because we know how to support one another, our customers and our dealers.”
The e-Commerce award singled out development and launch of the company’s Dealer Portal, which was the result of several internal groups pulling together. In addition to Dealer Services, the Information Technology team played a major role in site development, while the Data Integrity team provided guidance about best practices. Dealer Development also contributed with suggestions for functionality and features.
“As we move toward a robust, self-service platform that simplifies interactions with our dealers, we continue to invest a great deal of resources into our Dealer Portal,” Holliday said. “We’re proud of the tool, and look forward to continued expansion of its use in the near future.”
Monitronics’ Alarm Response Center received a Stevie for the third consecutive year, dating back to 2013. The bronze Stevie for Front-Line Customer Service Team of the Year is further justification of excellence, along with its rating as a CSAA Five Diamond Certified Alarm Center as well as its second consecutive year of IQ Certification.
Monitronics’ Vice President of Monitoring, Darin Anderson, said the honor is another highlight of the team’s training, development, and dedication to customer safety.
“Our vision is focused on protecting what matters most to our customers,” he said. “Our agents are all trained to treat every alarm with the same urgency and attention that they would want for their own homes and families. We’re proud of our team, and of everyone who supports them inside the company.”
Training and development also play a huge role in the bronze Stevie for Customer Service Training Team of the Year. Randy Walker, Director of Training and Quality Assurance at Monitronics, said the company has always been passionate about its commitment to training.
“We emphasize customer service because it plays such a huge role in the company’s success,” Walker said. “We want every customer interaction to be a positive experience, and our training program gives customer care representatives the tools to provide optimal service and effective ongoing support.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
October 22, 2014 (DALLAS) – Monitronics International has begun a Facebook sweepstakes event that will give two lucky entrants the chance to win a state-of-the-art home automation and security system, as well as three years of free monitoring, a package worth at least $3,500.
Dallas-based Monitronics, which is the nation’s second-largest provider of residential security monitoring, is using its “#MoniLove” sweepstakes to build awareness of the company, as well as share family and home safety information available to consumers on its Facebook page.
The grand prizes are HomeTouch® Premier home automation and security systems, combined with three years of Monitronics’ award-winning security monitoring.
Entrants can click here to like the Monitronics’ Facebook page and fill out a simple entry form for a grand prize. Existing fans can increase their chances of winning by sharing the page with their Facebook friends; each friend that enters the Sweepstakes creates another entry for the grand prize. That means entrants can build their chances of winning by passing along the #MoniLove.*
The sweepstakes, which concludes on Friday, Nov. 28, is open to everyone. One winner will be chosen from among current Monitronics customers, while the other will be chosen from among newcomers.
With nearly 100 safety-related topics posted this year – there’s a lot of valuable information for everyone, not just Monitronics customers. Rob Washington, vice president of Customer Care, said the sweepstakes will help Monitronics share safety awareness knowledge with as many fans as possible.
“We pride ourselves on a consistent level of quality service,” he said, “but this is a way to extend that commitment beyond our customers. Everyone deserves to be safe and secure, and the information we share on Facebook is an excellent way to achieve that goal.”
No purchase necessary. The Sweepstakes is open to legal residents of the 50 United States and District of Columbia who are at least the age of majority or older. Ends 11:59 p.m. CST, November 28, 2014. Limit one entry per person. Opportunity for additional entries available. Void where prohibited. For full details, see *Official Terms & Conditions
About Monitronics International, Inc.
August 8, 2014 (DALLAS) – As a company whose purpose is protection and security, philanthropic support by Monitronics International seems like a perfect fit for thousands of children currently fleeing violence and poverty.
Monitronics is the first company in the security industry to partner with Mission 500 to support the organization’s Children Fleeing Violence Project. The effort is dedicated to providing protection and basic resources for tens of thousands of children from Central America who are traveling unaccompanied to the United States to escape gang violence and high levels of poverty in their home countries. The majority of the children are stalled at the border in their search for safety as authorities decide how to proceed.
The company is encouraging employees to participate by donating money, or by supplying and assembling “Promise Pack” backpack kits. The packs will include basic hygienic items, such as soap, shampoo, washcloths, insect repellent, toothpaste and toothbrushes; and educational supplies, such as pencils, crayons and rulers. Each backpack will also contain a note of encouragement from a donor.
Employees who volunteer will load the backpacks on Wednesday, Aug. 27. Once assembled, the packs will be shipped to World Vision’s warehouse in North Texas and then provided to children affected by the growing humanitarian crisis. The organization is hoping to gather more than 6,000 packs.
“We’re glad to support Mission 500 in its ongoing effort to provide security in the form of food, clothing and education for children in need,” said Bruce Mungiguerra, Monitronics Vice President of Operations.
Mission 500, a nonprofit organization dedicated to helping children and families in crisis, is part of the worldwide philanthropic program World Vision. The security industry has a long association with Mission 500 dating back to its inception in 2007. Through partnerships with companies like Monitronics, Mission 500 has raised over $1.5 million in cash and $400,000 in gifts in kind, with proceeds going to support projects across the world.
“Our industry is made up of people who believe in safety and security,” said Barb Holliday, Monitronics Director of Dealer Services. “Providing security to the world’s neediest children is something of which we can all be proud.”
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Monitronics’ 24/7 Alarm Response Center provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association and Central Station Alarm Association standards. Monitronics is also a three-time Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011).
A subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Monitronics provides monitored home and business security system services to over 1 million residential customers and commercial client accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
Dallas, Texas - June 25, 2014 - Monitronics was honored to accept the 2013 Annual Police Dispatch Quality (PDQ) Award from the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) at the Electronic Security Expo’s 2014 Icebreaker Luncheon held on June 24, 2014 at The Music City Center in Nashville, Tennessee.
Co-sponsored by Honeywell Security, Security Sales & Integration Magazine, and the Installation Quality (IQ) Certification Program, the award recognizes one security company each year that best demonstrates proactive and innovative false alarm reduction strategies while building positive and beneficial partnerships with local law enforcement and emergency personnel.
Unnecessary alarm dispatches create an increased burden for law enforcement. Monitronics recognizes this fact and has worked diligently to reduce the number of police dispatch requests, while providing an exceptional experience for customers at the same time.
Monitronics’ Alarm Response Center (ARC) delivered an impressive police dispatch rate of .184 in Charlotte-Mecklenburg NC to win the award, and is a CSAA Five Diamond, IQ Certified, UL listed monitoring center. Providing life safety and property protection to over one million homes and businesses, the ARC is a leader in two-way voice technology as well as a charter member of the ASAP electronic dispatch program, keeping Monitronics on the cutting edge of security technology and services.
“The security of our customers is our number one priority,” explains Darin Anderson, Monitronics’ Vice President of Monitoring Operations. “We work very hard across all departments at Monitronics to deliver consistent, high quality service while continuing to be a valuable partner to emergency agencies throughout the country. It’s an honor when our company efforts are vindicated with such a prestigious award.”
ABOUT MONITRONICS INTERNATIONAL, INC.
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing security alarm monitoring companies. Headquartered in Dallas, Texas, it provides monitored home and business security system services to over 1 million residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. To learn more, visit www.monitronics.com.
SIAC represents one voice for the electronic security industry on alarm management issues – communicating solutions and enhancing relationships with law enforcement. SIAC is comprised of four major North American security associations--Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA). For more, go to www.SIACinc.org , www.siacinc.wordpress.com, or follow us on www.twitter.com/siacinc
The False Alarm Reduction Association, established in 1997, is an organization of public safety false alarm reduction professionals and alarm industry representatives, whose main mission is to provide a forum for the exchange of information on successful false alarm reduction programs, to serve as a clearinghouse for agencies seeking to reduce false alarms and to foster an environment of cooperation among law enforcement, the alarm industry and the alarm user. For more information, visit www.faraonline.org.
Dallas, Texas (June 16, 2014) Monitronics’ Customer Experience Department has won a Bronze American Business Award for Support Department of the Year at the 12th annual awards banquet held June 13, 2014 at the Fairmont Millennium Park Hotel in Chicago, Illinois. The prestigious award honors and generates public recognition for the achievements and positive contributions the participating organizations provide worldwide.
Competing with a record 3,300 award nominations and organizations ranging from virtually every size and every industry, Monitronics was selected for award placement by nine specialized judging committees involving more than 280 executives.
Taking a pivotal role in enabling the organization to consistently deliver exceptional alarm monitoring service to over 1 million homes and businesses, the Customer Experience team involves the four key disciplines of Data Integrity, Process and System Analysis, Customer Communications and Customer Relationship Management (CRM).
The combined efforts of these resources provide a framework for a truly seamless customer interaction strategy. Managing data validation to maintain accurate data as well as leveraging continual data-mining efforts that help anticipate customer pain-points, executing appropriate and timely outbound communication campaigns that address those pain-points, and utilizing a dynamic concierge-like CRM service that allows for a personalized outreach program, allows the team to collectively deliver a superior level service in a highly regulated environment.
Through continuous process review, documentation and preemptive data analysis, the team is able to take an end-to-end view of the customer and influence the quality of customer interactions throughout any part of the organization. This enables the team to not only align the proper customer interactions without operational limitations but also effectively execute against the planned strategy that will ultimately reduce customer attrition.
“We’ve been given the opportunity to be the customer’s advocate and really represent their best interest throughout the entire organization,” said Andrew Million, Sr. Manager of Customer Experience and Administration at Monitronics. “Our challenge is defining efficient processes that streamline customer interactions without creating internal operational barriers. We are constantly analyzing different elements of the business and asking ourselves ‘How can we be easier to do business with?’”.
With a team comprised of less than 15 people, the Customer Experience Department is one of the strongest and most functionally diverse in both the organization and the industry.
About Monitronics International, Inc.
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing security alarm monitoring companies. Headquartered in Dallas, Texas, it provides monitored home and business security system services to over 1 million residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
March 27, 2014 (DALLAS) — Monitronics’ Dallas-based monitoring center has added electronic dispatch communication with Washington, D.C. and Tempe, Ariz. – the latest growth in the CSAA’s Automated Secure Alarm Protocol (ASAP) service.
The Monitronics Alarm Response Center is a charter member of ASAP, a collaborative effort with police departments to exchange dispatch information electronically and reduce dispatch time from 3-4 minutes to a matter of seconds.
ASAP is also available in Houston, Texas, and Richmond, Va. Kathleen Schraufnagel, Monitronics’ industry relations liaison, is representing Monitronics and chairing CSAA’s ASAP Outreach Committee as the program seeks new markets.
“Monitronics is positioned to be a leader in utilizing this new technology as it expands to more cities,” said Darin Anderson, Monitronics’ Vice President of Monitoring Operations. “ASAP is ground-breaking technology that reduces not only dispatch time, but potential errors in the manual exchange of emergency dispatch data.”
A subsidiary of Ascent Capital Group, Inc. (NASDAQ: ASCMA), Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to over 1 million residential customers and commercial client accounts through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. Monitronics’ 24/7 Alarm Response Center provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association and Central Station Alarm Association standards.
Englewood, CO – May 8, 2014 – Ascent Capital Group, Inc. (“Ascent or the “Company”) (Nasdaq: ASCMA) has reported results for the three months ended March 31, 2014. Ascent is a holding company that owns Monitronics International, Inc. (“Monitronics”), one of the nation’s largest and fastest-growing home security alarm monitoring companies.
Headquartered in Dallas, Texas, Monitronics provides security alarm monitoring services to more than 1 million residential and commercial customers. Monitronics’ long-term monitoring contracts provide high margin recurring revenue that results in predictable and stable cash flow.
Ascent Chairman and Chief Executive Officer, Bill Fitzgerald stated, “We are pleased with Monitronics’ solid financial performance and the successful completion of the Security Networks integration, which was finalized in April.”
“At the holding company level, our balance sheet remains strong and we continue to pursue productive and accretive investments in the alarm monitoring industry and adjacent sectors, while being opportunistic about share repurchases.”
Mike Haislip, President and Chief Executive Officer of Monitronics said, “During the first quarter Monitronics revenue increased 32% while Adjusted EBITDA grew a solid 28%, despite severe winter weather that periodically affected our dealers across the country. Total subscriber accounts were up 28% over the first quarter of last year and our attrition level increased modestly from 12.2% to 12.3%, and was unchanged from year-end.
“The first quarter also included the ongoing Security Networks’ integration and, due to the strong efforts of our operating team, on April 24th we successfully completed the transition of all Security Networks accounts to be serviced and monitored out of our call center in Dallas. We originally projected that operational efficiencies from the combined business would drive $4-6 million in annual cost savings, and we are on track to exceed those estimates. We are excited about where our business stands and its future prospects.”
Three Months Ended March 31, 2014 Results
Ascent Capital Group, Inc.
For the three months ended March 31, 2014, Ascent reported net revenue of $132.9 million, an increase of 32.7% compared to $100.2 million for the three months ended March 31, 2013. This increase in net revenue is primarily attributable to increases in Monitronics’ subscriber accounts and average RMR per subscriber, which were both driven in part by the August 16, 2013 acquisition of Security Networks.
Ascent’s total cost of services for the three months ended March 31, 2014 increased 45.3% to $22.1 million. This increase is primarily attributable to Monitronics’ subscriber growth over the last twelve months, as well as increases in cellular and service costs, as described in more detail below.
Selling, general & administrative (“SG&A”) costs for the three months ended March 31, 2014 increased 34.5% to $26.5 million. The increase is primarily attributable to increases in Monitronics SG&A expenses as well as the inclusion of Security Networks SG&A of $3.9 million for the three months ended March 31, 2014. The increase in Monitronics SG&A is partly attributable to redundant staffing and operating costs at our Dallas, Texas headquarters and integration costs incurred in advance of transitioning Security Networks’ operations from Florida to Texas.
For the quarter, Ascent’s Adjusted EBITDA increased 23.3% to $87.9 million. This increase is primarily due to revenue and subscriber growth at Monitronics.
Ascent reported a net loss from continuing operations for the three months ended March 31, 2014 of $9.4 million, compared to net income of $2.3 million for the same period in 2013.
Monitronics International, Inc.
For the three months ended March 31, 2014, Monitronics reported net revenue of $132.9 million, an increase of 32.7% compared to $100.2 million for the three months ended March 31, 2013. The increase in net revenue is attributable to a 27.9% increase in the number of subscriber accounts and a 3.5% increase in the average RMR per subscriber to $41.15 as of March 31, 2014. The growth in subscribers reflects the Security Networks acquisition in August 2013, which included over 200,000 subscriber accounts, as well as the acquisition of over 135,000 accounts through Monitronics’ authorized dealer program subsequent to March 31, 2013, and the purchase of approximately 18,200 accounts in bulk buys over the last 12 months.
Monitronics’ total cost of services for the three months ended March 31, 2014 increased 45.3% to $22.1 million. The increase for the three months ended March 31, 2014 is primarily attributable to subscriber growth over the last twelve months, as well as increases in cellular and service costs. Cellular costs increased due to more accounts being monitored across the cellular network, which often include home automation services. This has also resulted in higher service costs as existing subscribers upgrade their systems.
Monitronics’ SG&A costs for the three months ended March 31, 2014 increased 44.5% to $23.0 million compared to the prior year period. The increase is primarily attributable to subscriber growth over the last twelve months. Increased SG&A costs are also attributable to redundant staffing and operating costs at Monitronics’ Dallas, Texas headquarters and integration costs incurred in advance of transitioning Security Networks’ operations from Florida to Texas. Integration costs for the three months ended March, 31, 2014, were $1.1 million, which primarily relate to professional services rendered.
Monitronics’ Adjusted EBITDA for the three months ended March 31, 2014 was $89.3 million, an increase of 28.6% over the three months ended March 31, 2013. The increase is primarily due to revenue and subscriber growth at Monitronics driven by accounts acquired through Monitronics’ authorized dealer program, the acquisition of Security Networks and bulk account purchases over the last twelve months. Monitronics’ Adjusted EBITDA as a percentage of revenue was 67.2% in the first quarter of 2014, compared to 69.3% for the three months ended March 31, 2013.
Monitronics’ reported a net loss for the three months ended March 31, 2014 of $7.9 million compared to net income of $1.3 million in the prior year period.
The table below presents subscriber data for the twelve months ended March 31, 2014 and 2013:
Twelve Months Ended
Beginning balance of accounts .............................................
Accounts acquired ...............................................................
Accounts cancelled ..............................................................
Canceled accounts guaranteed by dealer and acquisition adjustment (a) (b) ..............................................................
Ending balance of accounts .................................................
Monthly weighted average accounts .....................................
Attrition rate .........................................................................
(a) Canceled accounts that are contractually guaranteed to be refunded from holdback.
(b) Includes 2,064 subscriber accounts that were proactively cancelled following the acquisition of Security Networks in August 2013 because they were active with both Monitronics and Security Networks.
During the three months ended March 31, 2014, Monitronics acquired 31,774 subscriber accounts. Acquired contracts for the twelve months ended March 31, 2014 include 203,898 accounts acquired in the Security Networks acquisition, which was completed on August 16, 2013. In addition, subscriber accounts acquired for the twelve months ended March 31, 2013 include approximately 93,000 accounts purchased in a bulk buy on October 25, 2012.
Monitronics’ trailing twelve month attrition for the period ending March 31, 2014 was 12.3%, compared to 12.2% for the period ended March 31, 2013.
Ascent Liquidity and Capital Resources
At March 31, 2014, on a consolidated basis, Ascent had $189.5 million of cash, cash equivalents and marketable securities, of which $26.7 million was used to fund Monitronics’ semi-annual interest payment on its Senior Notes on April 1, 2014. A portion of these assets may also be used to decrease debt obligations or fund stock repurchases, strategic acquisitions or investment opportunities.
During the three months ended March 31, 2014, Monitronics used cash of $53.8 million to fund subscriber account acquisitions, net of holdback and guarantee obligations.
At March 31, 2014 the existing long-term debt principal balance of $1.6 billion includes Monitronics’ Senior Notes, Credit Facility and Credit Facility revolver and Ascent’s Convertible Notes. The Convertible Notes have an outstanding principle balance of $103.5 million as of March 31, 2014 and mature on July 15, 2020. Monitronics’ Senior Notes have an outstanding principal balance of $585.0 million as of March 31, 2014 and mature on April 1, 2020. The Credit Facility term loans have an outstanding principal balance of $905.2 million as of March 31, 2014 and require principal payments of approximately $2.3 million per quarter with the remaining outstanding balance becoming due on March 23, 2018. The Credit Facility revolver has an outstanding balance of $37.5 million as of March 31, 2014 and becomes due on December 22, 2017.
Ascent will host a conference call today, May 8, 2014, at 5:00 p.m. EDT. To access the call please dial (888) 462-5915 from the United States, or (760) 666-3831 from outside the U.S. The conference call I.D. number is 34486038. Participants should dial in 5 to 10 minutes before the scheduled time and must be on a touch-tone telephone to ask questions.
A replay of the call can be accessed through July 8, 2014 by dialing (800) 585-8367 from the U.S., or (404) 537-3406 from outside the U.S. The conference call I.D. number is 34486038.
This call will also be available as a live webcast which can be accessed at Ascent’s Investor Relations Website at http://www.ascentcapitalgroupinc.com/Investor-Relations.aspx.
Forward Looking Statements
This press release includes certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, including statements about business strategies, acquisition opportunities, market potential, consumer demand for interactive and home automation services, benefits from the integration of Security Networks’ operations, future financial prospects and other matters that are not historical facts. These forward-looking statements involve many risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements, including, without limitation, possible changes in market acceptance of our services, technological innovations in the alarm monitoring industry, competitive issues, continued access to capital on terms acceptable to Ascent, our ability to capitalize on acquisition opportunities, general market and economic conditions, and changes in law and government regulations. These forward-looking statements speak only as of the date of this press release, and Ascent expressly disclaims any obligation or undertaking to disseminate any updates or revisions to any forward-looking statement contained herein to reflect any change in Ascent’s expectations with regard thereto or any change in events, conditions or circumstances on which any such statement is based. Please refer to the publicly filed documents of Ascent, including the most recent Forms 10-K and 10-Q for additional information about Ascent and about the risks and uncertainties related to Ascent’s business which may affect the statements made in this press release.
About Ascent Capital Group, Inc.
Ascent Capital Group, Inc. (Nasdaq: ASCMA) is a holding company that owns 100 percent of its operating subsidiary, Monitronics International Inc. and certain former subsidiaries of Ascent Media Group, LLC. Monitronics International, headquartered in Dallas, TX, is one of the nation's largest, fastest-growing home security alarm monitoring companies, providing security alarm monitoring services to more than 1 million residential and commercial customers in the United States, Canada and Puerto Rico through its network of nationwide, independent Authorized Dealers. For more information, see http://ascentcapitalgroupinc.com/
Sloane & Company
 Comparisons are year-over-year unless otherwise specified.
 For a definition of Adjusted EBITDA and applicable reconciliations, see the Appendix to this release. Ascent’s net loss from continuing operations for the three months ended March 31, 2014 totaled $9.4 million.
 Monitronics’ net loss for the three months ended March 31, 2014 totaled $7.9 million.
 Calculated as the average recurring monthly revenue per subscriber.
Delivering exceptional professional alarm monitoring service to over 1 million homes and businesses, Monitronics’ Alarm Response Center has won two Bronze Stevie® Awards in the eighth annual Stevie Awards for Sales & Customer Service.
Monitronics won in the Contact Center of the Year category for the second consecutive year and was also recognized in the Front-Line Customer Service Team of the Year category. The awards were presented during a gala banquet at the Bellagio in Las Vegas.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
More than 260 executives around the world participated in the judging process for the 2014 awards to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.
True to their vision statement “Security is Our Priority,” Monitronics’ Alarm Response Center (ARC) directly engages customers during an emergency situation, quickly assesses how an alarm should be handled, and puts customers at ease by contacting emergency personnel or educating them on how to handle future alarms.
The ARC, a UL listed, Five Diamond certified central station, is an industry leader in two-way voice technology and a charter member of the ASAP electronic dispatch program. Well-prepared for any life-threatening or exceptional property loss event, the ARC continues to set standards for consistent alarm response.
Our team focuses on treating every alarm with the same sense of urgency as they would want for their own home and family,” said Darin Anderson, Monitronics’ Vice President of Monitoring Operations. “We’re honored to win, and we remain dedicated to protecting what matters most to our customers.
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to over 1 million residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico.
JD Power has ranked MONI “Highest in Customer Satisfaction with Home Security Systems”
© 2016 MONI. All rights reserved. | 1990 Wittington Place, Dallas, TX 75234
MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com†